Troubleshoot the Content Pack for NetApp Data ONTAP Dashboards and Reports

The Content Pack for NetApp Data ONTAP Dashboards and Reports relies on the Splunk Add-on for NetApp Data ONTAP for input collection and knowledge management. When troubleshooting, determine whether the issue you are experiencing is relevant to the content pack or to the add-on.

Here are some common issues in the Content Pack for NetApp Data ONTAP Dashboards and Reports and how to resolve them.

Some chart panels in Cluster View and Controller View aren't populated

Problem

Some chart panels in the Cluster View and Controller View dashboards aren't getting populated, although the data is present.

Cause

The panels use the summarized data present in the NetApp_ONTAP data model, for which you need to enable data model acceleration. The dashboard might not get populated if data model acceleration isn't enabled.

Resolution

Enable data model acceleration for the NetApp_ONTAP data model. Users with Admin access can enable acceleration or change the acceleration period by performing the following steps on the search head:

1. In Splunk Web, click Settings > Data models.
2. Select IT Service Intelligence (ITSI) or IT Essentials Work from the App menu to see the data models defined and used by the Content Pack for NetApp Data ONTAP Dashboards and Reports.
3. From the list of data models, click Edit in the Action column of a data model.
4. Select Edit Acceleration.
5. Select Accelerate to enable data model acceleration.
6. Select the summary range to specify the acceleration period. or choose to keep the default selection. The default summary range is 1 week.
7. Click Save.