About the Content Pack for ServiceNow
The Content Pack for ServiceNow enables IT Service Intelligence (ITSI) users or IT Essentials Work (ITE Work) users to visualize and investigate multiple ServiceNow instances in one place.
Content pack features
The content pack provides a robust collection of features for you to monitor the performance of your applications.
The content pack includes 10 dashboards. See Use ServiceNow dashboards for a list of available dashboards.
The content pack includes 4 entity searches. You can enable these searches manually or by using the installer guided experience of the content pack. See Install and configure the Content Pack for ServiceNow for steps to enable the searches.
The content pack includes four custom entity types.
- SNOW CMDB
- SNOW Change Request
- SNOW Event
- SNOW Incident
The content pack includes four glass tables that you can use to monitor the performance of your ServiceNow instances at a high level.
- ServiceNow-Change Requests Glass Table
- ServiceNow-Events Glass Table
- ServiceNow-Executive Glass Table
- ServiceNow-Incidents Glass Table
Services and KPIs
The content pack includes five services with 12 KPIs. See KPI reference for the Content Pack for ServiceNow.
The content pack includes a preconfigured saved service analyzer view called ServiceNow - Service Analyzer. This service analyzer provides a visual representation of your ServiceNow services and the dependencies between them. You can use this custom view to see the KPIs associated with a service. See Monitor your ServiceNow services.
The entity types in this content pack contain a set of vital metrics which describe the overall performance of the entities within it. You can view these metrics on the Entity Health page and drill down further into individual ServiceNow entities.
Content pack features in ITSI and ITE Work
The features available in IT Essentials Work are a subset of the full feature set available in the content pack for ITSI.
|KPI base searches||0||0|
|Service analyzer dashboards||0||1|
You can install the Content Pack for ServiceNow after installing the Splunk App for Content Packs v1.5.0 or higher on the search head where you have installed ITSI or IT Essentials Work. For detailed installation and configuration instructions, see Install and configure the Content Pack for ServiceNow.
Review these version compatibility requirements for the Content Pack for ServiceNow.
|Content pack version||ITSI version||IT Essentials Work version||Splunk App for Content Packs version||Splunk Add-on for ServiceNow version||Dendogram Viz App version|
|1.0.1||4.11.4 and higher||4.11.4 and higher||1.6.0||7.3.0||1.1.5|
|1.0.0||4.11.2 and higher||4.11.2 and higher||1.5.0||7.2.1||1.1.5|
Release Notes for the Content Pack for ServiceNow
This documentation applies to the following versions of Content Pack for ServiceNow: 1.1.0