Known issues in the Splunk App for Content Packs

This version of the app has the following reported known issues. If no issues appear below, no issues have yet been reported.

Date filed	Issue number	Description
2023-04-11	ITSI-29432	Readme file is not present for the ITE Work Alert Routing Content Pack
2022-09-01	ITSI-25976	"Select Incident Priority" Dropdown of "ServiceNow - Incident Inspector" Dashboard is not working properly when we select "Equals" based filter
2022-04-14	ITSI-22933	Duplicate Visualisations created for "Security Overall" block in M365 Overview Glass Table
2022-04-08	ITSI-22874	Content Pack for VMWare Monitoring links to the wrong app
2022-04-07	ITSI-22848	KPI Base Search SPLK-Indexer.FutureTime has invalid timerange (latest=+18y@y) in search query Workaround: Existing customers of the Content Pack can update the "SPLK-Indexer.FutureTime" KPI search to overcome the issue. +Steps for the workaround+ In IT Service Intelligence, go to *Configuration → KPI Base Searches.* Open the "SPLK-Indexer.FutureTime" KPI. Go to the search query of the KPI and replace the value of 'latest' from "+18y@y" to "01/18/2038:00:00:00". The updated search query would look like {noformat}| tstats count, latest(_time) as futuretime WHERE index=* earliest=+30min@m latest="01/18/2038:00:00:00" by host, sourcetype | eval _time=now(), time_delta=round((futuretime-_time)/60/60, 2){noformat} Save the KPI. Note :* the suggested value for the _latest_ parameter is "01/18/2038:00:00:00" because the search executed in different time zones could generate this error again. Therefore, this is the optimal value which could run the search in all the time zones possible in the client environment.
2022-04-05	ITSI-22825, ITSI-22841	Content Packs in SA4CP v1.5.0 are getting flagged for vulnerable jQuery Usage
2022-03-28	ITSI-22655	Savedsearch running periodically when Addon Synchronization is scheduled - causing overhead on search head
2022-03-17	ITSI-22553	Searches used for calculating count of open and closed incidents and change requests in ServiceNow CP does not return expected result
2022-03-11	ITSI-22487, ITSI-30084	Lookups used in the Incidents Inspector Dashboard do not have corresponding savedsearches to populate the data
2022-03-11	ITSI-22490	Panels of Glass Table of ServiceNow CP are opening in Infrastructure overview dashboard instead of Service Analyzer and drilldown behavior is non-uniform
2022-03-11	ITSI-22491	"ServiceNow - Service Analyzer" does not exclude KPIs/Services of other CPs
2022-03-11	ITSI-22486	Content pack installed Base searches for Business Application Service hit the 100 character limit
2022-03-11	ITSI-22492	Entity Overview Dashboard issues
2022-02-22	ITSI-22195	Base search Change Requests:Requests Open_acde2997: search does not calculate the number of open change requests within the last hour correctly
2022-02-22	ITSI-22196	Base search Change Requests:Request Approvals_bea65d53: search does not calculate the number of change requests with approval requests within the last hour correctly
2022-02-22	ITSI-22197	Base search Change Requests:Requests Closed_c060aae3: search does not calculate the number of closed change requests within the last hour correctly
2022-02-18	ITSI-22166	Wrong search for entity type SNOW Incident, vital metric Total Incidents (1h)
2022-02-18	ITSI-22165	All searches should use the itsi-cp-servicenow-indexes macro
2022-02-18	ITSI-22170	Service Incidents, KPI Incidents Open (1h): search does not calculate the number of open incidents within the last hour correctly
2022-02-18	ITSI-22172	Service Incident has an entity rule defined based on entity title but does not make use of entity filtering
2022-02-18	ITSI-22168	Service Incidents, KPI Incidents New (1h): search does not calculate the number of newly create incidents within the last hour correctly
2022-02-18	ITSI-22171	Service Incidents, KPI Incidents All P1 : search does not calculate the number of open P1 incidents correctly
2022-02-18	ITSI-22169	Service Incidents, KPI Incidents Closed (1h): search does not calculate the number of closed incidents within the last hour correctly
2022-02-14	ITSI-22086	Content Pack for Microsoft 365 is not compatible with Splunk Add-on for Microsoft Office 365 v3.0.0
2022-02-09	ITSI-21781	Content Pack packaging does not include the field rotation in glass table definitions after repackaging the Content Pack Workaround: Customer need to update the _rotation_ field manually after installing the Glass tables from the Content Pack.
2022-01-05	ITSI-20984	Content pack installed Base searches hit the 100 character limit Workaround: Follow the below steps as a workaround: Clone the KPI Base Search for which the issue is faced. Identify the Services that are consuming the KPI Base Search results by following the below steps: Go to ITSI > Configuration > KPI Base Searches Click on the KPI Base Search for which the issue is faced. Go to "Dependent KPIs" section. Identify the list of KPIs and Services dependent on the KPI Base Searches from the list. Replace the KPI Base Search present in the Service with the Cloned KPI Base Search. After following above steps, KPIs of the Service should be populated.
2021-11-10	ITSI-19701	Description field is empty in Content Pack ITE Work Alert Routing