About the Splunk Edge Hub partner program

Splunk matches customers with a partner who handles Splunk Edge Hub transaction, installation, and support. To learn more about Splunk Edge Hub partners, visit https://www.edgehubcentral.com/.

Partner services

The partner provides the following Splunk Edge Hub services:

• Upon request, provides bumper guards and splash guards to protect ports
• Manually creates indexes for cluster environments
• Creates Splunk Edge Hub app accounts for dashboard viewing
• Creates and configures dashboards
  • Adds dashboards to Dashboard studio
  • Adds threshold to sound sensor charts
  • Adds temperature marker gauge graphs
• Creates email, SMS, and Splunk Edge mobile app alerts

Edge Hub Central

Edge Hub Central (EHC) handles third party distribution, fulfillment, and marketing for Splunk Edge Hub hardware, software, and solutions. EHC is an intermediary between Splunk and its partners, which allows for a direct relationship with hardware manufacturers. EHC assembles and markets Edge Hub hardware and software bundles, and the partner transacts, installs, services, and supports customers.

Customer support escalation

Customers can report issues with their Splunk Edge Hubs to their partners using the contact info provided in their sales contract. The following describes the customer support escalation process:

1. Customer logs case with partner.
2. Partner troubleshoots the issue.
3. If necessary, the partner escalate to EHC or Splunk.
   1. EHC troubleshoots hardware issues.
   2. Splunk troubleshoots Splunk Edge mobile app, Splunk Secure Gateway, Splunk App for Edge Hub and AR, data ingestion, and Splunk platform issues.

To file an issue with your Splunk Edge Hub OS or device, contact your partner.

To troubleshoot Splunk Edge Hub OS yourself, see Troubleshoot Splunk Edge Hub OS. To troubleshoot the device, see the troubleshooting section in the Splunk Edge Hub Hardware User Manual at https://www.edgehubcentral.com/product/user-manual.