End User Experience Monitoring Module KPIs and thresholds

The default KPI calculation window for this module is Last 15 minutes, and calculation interval is Every 5 minutes. Adjust the search calculation interval for each supported add-on to match the five minute ITSI module calculation interval.

Adjust the search calculation time for this module:

1. From the ITSI main menu, click Configuration > KPI Base Searches.
2. Navigate to the KPI you want to modify, and select Edit > Clone.
3. Name your cloned KPI base search and click Clone Page.
4. Select the KPI you want to modify.
5. Navigate to KPI Search Schedule, and select Every 5 Minutes from the dropdown menu.
6. Click Save.

End User Experience Module KPI Availability

KPI Name	Android OS availability	iOS availability
Crash Count	x	x
Crash Rate	x	x
HTTP Error Rate	x	x
Network Error Rate	x	x
Network Latency	x	x
Page Load Time		x
Sessions Count	x	x
Unique Users Count	x	x

KPI and Threshold Reference Table

KPI Name	Description	Unit Type	Threshold Values
Crash Count	Average count of all unhandled crashes.	Count	Static: Normal: 0, High: > 50
Crash Rate	Average rate for unhandled crashes.	%	Static: Normal: > 0, Medium: > 25, High: > 75
HTTP Error Rate	Average rate for HTTP errors.	Count	Static: Normal: > 0, Medium: > 25, High: > 75
Network Error Rate	Average rate for network errors.	%	Static: Normal: > 0, Medium: > 25, High: > 75
Network Latency	Average latency for network requests.	ms	Static: Low: > 50, Normal: > 150, High: > 300
Page Load Time	Average time taken for pages to load.	ms	Static: Low: > 50, Normal: > 150, High: > 300
Sessions Count	Count of total number of sessions opened.	Count	Static: Low: > 10, Normal: > 50, High: > 100
Unique Users Count	Distinct count of unique users.	Count	Static: Low: > 5, Normal: > 50, High: > 100