Splunk® IT Service Intelligence

Install and Upgrade Manual

Splunk IT Service Intelligence (ITSI) version 4.11.x reached its End of Life on December 6, 2023. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
This documentation does not apply to the most recent version of Splunk® IT Service Intelligence. For documentation on the most recent version, go to the latest release.

ITSI upgrade paths

Use the following table to determine the upgrade path for your version of IT Service Intelligence. ITSI supports direct upgrades from up to three versions prior to the one you're upgrading to. To upgrade from earlier versions, perform step upgrades, and follow the on-prem upgrade path if you are performing step upgrades from an on-prem version. When upgrading ITSI, Splunk Cloud Platform customers work with Splunk Support to coordinate upgrades to IT Service Intelligence.

ITSI Version Direct upgrade path On-premises upgrade path
4.14.x Direct upgrade for the following:
  • 4.9.6 → 4.12.1 → 4.14.0
  • 4.10.4 → 4.13.1 → 4.14.0
  • 4.11.6 → 4.14.0
  • 4.12.1 → 4.14.0
  • 4.13.1 → 4.14.0

Note: Splunk Cloud Platform customers work with Splunk Support to coordinate upgrades to IT Service Intelligence.

 N/A
4.13.x Direct Upgrade for the following:
  • 4.9.x → 4.10.x, 4.11.x, or 4.12.x
  • 4.10.x → 4.13.x
  • 4.9.x → 4.11.x → 4.13.x
  • 4.11.x → 4.13.x
4.12.x (Cloud Only) Direct Upgrade for the following:
  • 4.9.x → 4.12.x
  • 4.10.x → 4.12.x
  • 4.11.x → 4.12.x

Note: Splunk Cloud Platform customers work with Splunk Support to coordinate upgrades to IT Service Intelligence.

 N/A
4.11.x Direct upgrade for the following:
  • 4.8.x → 4.11.x
  • 4.9.x → 4.11.x
  • 4.10.x → 4.11.x
 Direct upgrade path for:
  • 4.9.x → 4.11.x
4.10.x (Cloud Only) Direct upgrade for the following:
  • 4.7.x → 4.10.x
  • 4.8.x → 4.10.x
  • 4.9.x → 4.10.x

Step upgrade for versions older than 4.7.x

Note: Splunk Cloud Platform customers work with Splunk Support to coordinate upgrades to IT Service Intelligence.

 N/A
4.9.x Direct upgrade for the following:
  • 4.6.x → 4.9.x
  • 4.7.x → 4.9.x
  • 4.8.x → 4.9.x

Step upgrade for versions older than 4.6.x

4.7.x → 4.9.x
4.8.x (Cloud Only) Direct Upgrade for the following:
  • 4.5.x → 4.8.x
  • 4.6.x → 4.8.x
  • 4.7.x → 4.8.x

Step upgrade for versions older than 4.5.x

Note: Splunk Cloud Platform customers work with Splunk Support to coordinate upgrades to IT Service Intelligence.

 N/A
4.7.x Direct Upgrade for the following:
  • 4.4.x → 4.7.x
  • 4.5.x → 4.7.x
  • 4.6.x → 4.7.x

Step upgrade for versions older than 4.4.x

4.5.x → 4.7.x
4.6.x (Cloud Only) Direct Upgrade for the following:
  • 4.3.x → 4.6.x
  • 4.4.x → 4.6.x
  • 4.5.x → 4.6.x

Step upgrade for versions older than 4.3.x

Note: Splunk Cloud Platform customers work with Splunk Support to coordinate upgrades to IT Service Intelligence.

 N/A
4.5.x (Cloud Only) Direct Upgrade for the following:
  • 4.2.x → 4.5.x
  • 4.3.x → 4.5.x
  • 4.4.x → 4.5.x

Step upgrade for versions older than 4.2.x

Note: Splunk Cloud Platform customers work with Splunk Support to coordinate upgrades to IT Service Intelligence.

 4.3.x → 4.5.x
4.4.x Direct Upgrade for the following:
  • 4.1.x → 4.4.x
  • 4.2.x → 4.4.x
  • 4.3.x → 4.4.x

Step upgrade for versions older than 4.1.x

N/A
4.3.x Direct Upgrade for the following:
  • 4.0.x → 4.3.x
  • 4.1.x → 4.3.x
  • 4.2.x → 4.3.x

Step upgrade for versions older than 4.0.x

N/A
4.2.x Direct Upgrade for the following:
  • 3.1.x → 4.2.x
  • 4.0.x → 4.2.x
  • 4.1.x → 4.2.x

Step upgrade for versions older than 3.1.x

N/A
4.1.x Direct Upgrade for the following:
  • 3.1.x → 4.2.x
  • 4.0.x → 4.2.x
  • 4.1.x → 4.2.x

Step upgrade for versions older than 3.1.x

N/A
Last modified on 06 October, 2022
Troubleshoot an upgrade of IT Service Intelligence  

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.11.0, 4.11.1, 4.11.2, 4.11.3, 4.11.4, 4.11.5, 4.11.6, 4.12.0 Cloud only, 4.12.1 Cloud only, 4.12.2 Cloud only, 4.13.0, 4.13.1, 4.13.2, 4.13.3, 4.14.0 Cloud only, 4.14.1 Cloud only, 4.14.2 Cloud only

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