Application Server Module troubleshooting
Verify Data Collection
Verify that the add-ons in your deployment are installed and configured correctly by checking the add-on's indices, sources or source types.
|Add-on||Data verification search|
Data population can also be verified by checking to see if your tags have data.
Verify inventory data
|Index Search||Data Model Search|
tag=appserver tag=inventory |search application_server=* |table application_server,role,vendor_product,version_number,vendor_product_runtime,vendor_product_runtime_version,full_host_name |dedup application_server
|tstats latest(Inventory.ip_address) as ip_address, latest(Inventory.product_family) as product_family, latest(Inventory.vendor_product) as vendor_product, latest(Inventory.version_number) as version_number, latest(Inventory.vendor_product_runtime) as vendor_product_runtime, latest(Inventory.runtime_vendor) as runtime_vendor, latest(Inventory.vendor_product_runtime_version) as vendor_product_runtime_version, latest(Inventory.appserver_port_number) as appserver_port_number, latest(Inventory.root_role) as role, latest(Inventory.full_host_name) as full_host_name, latest(Inventory.application_server) as application_server from datamodel=AppServer.Inventory where Inventory.ip_address=* by host | fields + application_server,role,vendor_product,version_number,vendor_product_runtime,vendor_product_runtime_version,full_host_name
Verify KPI data
tag=appserver tag=performance tag=session | timechart avg(active_sessions_count) as "Active Sessions (count)"
|Numbers populate on the Statistics tab with the field Active Sessions(count)|
tag=appserver tag=performance tag=runtime | timechart avg(cpu_utilization_percent) as cpu_util_pct | eventstats avg(cpu_util_pct) as average | eventstats min(cpu_util_pct) as minimum | eventstats max(cpu_util_pct) as maximum | eval _stats = "Range: ".round(minimum, 1)." - ".round(maximum, 1)."%, "."Average: ".round(average, 1)."%" | table cpu_util_pct,average, minimum, maximum
|Numbers populate on the Statistics tab in a table with columns cpu_util_pct, average, minimum, and maximum|
Entities not found
When you are unable to locate operating system entities, see the ITSI module troubleshooting section on entities.
Troubleshooting entity appearance speed
It will take about an hour to start seeing a full sparkline chart and for KPIs to become active. Learn about entity appearance speed.
Metrics not collected
If you are unable to view your data, run the data model audit to make sure your data models are processing your data.
If you are running into issues seeing your KPI data, see ITSI module troubleshooting section on KPIs.
If a user encounters a permission-related obstacle, the issue could be related to their assigned role.
ITSI permissions are determined by the role that each user has. Each role offers a different set of user permissions.
See ITSI module troubleshooting to learn about permissions within ITSI.
Learn about adding navigation to a Splunk app.
The Drilldown page stops functioning
If the drilldown page stops working while using ITSI:
- Launch a web browser and
- Examine the results to see if any KPI templates are corrupted.
Tomcat lookup field error
If you have both the Tomcat and WebSphere add-ons installed on the same server, and encounter the following error about Tomcat.
Error 'Could not find all of the specified lookup fields in the lookup table.' for conf 'tomcat:access:log' and lookup table 'tomcat_rootdir_jmxhost_lookup'. Error 'Could not find all of the specified lookup fields in the lookup table.' for conf 'tomcat:runtime:log' and lookup table 'tomcat_rootdir_jmxhost_lookup'. [tag-asnixdev3.sv.splunk.com] Error 'Could not find all of the specified lookup fields in the lookup table.' for conf 'tomcat:access:log' and lookup table 'tomcat_rootdir_jmxhost_lookup'. [tag-asnixdev3.sv.splunk.com] Error 'Could not find all of the specified lookup fields in the lookup table.' for conf 'tomcat:runtime:log' and lookup table 'tomcat_rootdir_jmxhost_lookup'.
$splunk/etc/apps/Splunk_TA_ibm-was/lookups/ folder to see if
the file ibm_was_inventory.csv is present. If it is not there, open the WebSphere add-on installation package, and copy the ibm_was_inventory.csv file into the
Application Server Module data model reference table
About the Database Module
This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.1.0, 4.1.1, 4.1.2, 4.1.5, 4.2.0, 4.2.1, 4.2.2, 4.2.3, 4.3.0, 4.3.1, 4.4.0, 4.4.1, 4.4.2, 4.4.3, 4.4.4, 4.4.5, 4.5.0 Cloud only, 4.5.1 Cloud only, 4.6.0 Cloud only, 4.6.1 Cloud only, 4.6.2 Cloud only, 4.7.0, 4.7.1, 4.7.2, 4.7.3, 4.7.4, 4.8.0 Cloud only, 4.8.1 Cloud only, 4.9.0, 4.9.1, 4.9.2, 4.9.3, 4.9.4, 4.9.5, 4.9.6, 4.10.0 Cloud only, 4.10.1 Cloud only, 4.10.2 Cloud only, 4.10.3 Cloud only, 4.10.4 Cloud only, 4.11.0, 4.11.1, 4.11.2, 4.11.3, 4.11.4, 4.11.5, 4.11.6, 4.12.0 Cloud only, 4.12.1 Cloud only, 4.13.0, 4.13.1, 4.14.0 Cloud only