Splunk® IT Service Intelligence

Release Notes

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Known issues in Splunk IT Service Intelligence

IT Service Intelligence (ITSI) version 4.13.1 has the following known issues and workarounds.

Notable Events

Date filed Issue number Description
2022-06-07 ITSI-24488 Rules engine search fails to start after upgrade to ITSI 4.13.0

Workaround:
Move the jackson-core-2.10.0.jar and jackson-annotations-2.10.0.jar to the .bkup folder under $SPLUNK_HOME/etc/apps/SA-ITOA/lib/java/event_management/libs directory.

Glass Table

Date filed Issue number Description
2022-07-29 ITSI-25262 Font size adjustments and drilldowns for text are not working properly for glass tables after upgrading to ITSI 4.13.1

Workaround:
Issue 1: The font size is not adjustable.

Font size can be adjusted in splunk.markdown at some level with use of the H button from the UI.

# Heading level 1 ## Heading level 2 ### Heading level 3

Issue 2: Drilldown is not supported.

A custom URL can be used in splunk.markdown in place of the drilldown.

KPI Base Searches

Date filed Issue number Description
2022-07-18 ITSI-25037 'Add Metric' option not working for metric type search in KPI Base search creation

KPI Search Calculation

Date filed Issue number Description
2022-04-28 ITSI-23284 Deleted KPI lanes still showing in deep dive when the URL is refreshed.

Uncategorized issues

Date filed Issue number Description
2022-07-13 ITSI-24979 In Alerts and Episodes, users can view and access all saved episode review pages in 'Show Alternate Views' collapsible panel and can also delete any view of other users that is private
2021-09-01 ITSI-18709 ITSI redirects to suite_redirect 500 Internal Server Error - because of python library isolation between apps

Workaround:
Step 1: Identify all the splunklib directories within the splunk apps directory using command find . -name 'splunklib' | xargs -r ls -lah.

Step 2: For each directory listed in step 1, check if file six.py is present.

Step 3: Copy the six.py from an existing splunklib directory into all the missing directories.

Step 4: Clean the cached files using find . -name "*.pyc" -delete

Step 5: Reload the ITE Work app.

Last modified on 13 September, 2022
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.13.1


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