Known issues in Splunk IT Service Intelligence

This version of Splunk IT Service Intelligence has the following known issues and workarounds.

Adaptive Thresholding

Date filed	Issue number	Description
2023-04-26	ITSI-29672	KPI preview fails to render sometimes Workaround: NA
2022-08-23	ITSI-25903	Threshold Template Sync Fails with Empty Alert Values in threshold template

Backup/Restore and Migration Issues

Date filed	Issue number	Description
2022-09-15	ITSI-26204	ITSI Default Scheduled Backup taking hours to complete after upgrade to 4.11.5 (it used to be minutes) Workaround: * Run the below curl command to delete the entry in the collection Template:Itsi migration status {noformat}curl -ku admin https://localhost:8089/servicesNS/nobody/SA-ITOA/storage/collections/data/itsi_migration_status -X DELETE{noformat}

Notable Events

Date filed	Issue number	Description
2022-12-20	ITSI-27751	Episode Review arbitrary search filter with AND & OR conditions fail to match events under certain scenarios Workaround: Avoid using brackets (), extra whitespaces, the operator !=, and double quotes "" in the search filter

KPI Base Searches

Date filed	Issue number	Description
2022-10-05	ITSI-26497	app/itsi/kpi_base_searches_lister error Workaround: N/A
2022-08-23	ITSI-25903	Threshold Template Sync Fails with Empty Alert Values in threshold template

Performance

Date filed	Issue number	Description
2023-04-26	ITSI-29672	KPI preview fails to render sometimes Workaround: NA

Service Templates

Date filed	Issue number	Description
2022-08-23	ITSI-25903	Threshold Template Sync Fails with Empty Alert Values in threshold template

Uncategorized issues

Date filed	Issue number	Description
2023-11-16	ITSI-33121	Upgrade is stuck while upgrading from ITSI-4.13.3 to ITSI- 4.14.2 Workaround: Upgrade ITSI to higher version than 4.14.2 will fix this issue
2023-09-14	ITSI-32050	Unable to import entities (csv)- Import job fails (works for admin)
2022-07-12	ITSI-24964	ITSI Searches ("Date Range", "Date & Time Range") do not honor auto-generated values; new Real-time search option fails (tstats not supported in a real-time search) Workaround: For Date & Time selections: manually enter/replace any portion of the auto-filled date for both start and end dates (even if replacing with the same value); or, select date from the calendar dropdown. For Date selection only: No workaround found so far.

All ITSI Modules

Publication date	Issue number	Description
2017-03-21	ITOA-7585	When you bulk add services and an error caused by the racing condition occurs, the incorrect message "itsi_module does not exist" is displayed.
2017-03-07	MOD-979	KPIs do not have consistent backfill settings across all modules.
2017-01-17	MOD-452	The Analyze KPI button on the Service Details page is broken.
2017-01-17	MOD-402	The Export to PDF option does not work in the drilldown to a module.
2017-01-17	MOD-296	The extendable tab XML generator REST endpoint is located in DA-ITSI-OS instead of in common components where it can be used by all modules.
2017-01-17	MOD-591	ITSI displays a misleading error message when a KPI template contains a field that cannot be resolved.
2017-01-17	MOD-498	There is no upper limit to the number of characters a KPI title or description can contain. Long strings can negatively affect performance.
2017-01-17	MOD-309	The Gruntfile.js included in ITSI modules uses double quotes instead of single quotes, which does not conform to the standard for all JavaScript files.
2017-04-17	MOD-2002	When you drilldown from the Events tab, an "Invalid earliest_time" error occurs. Workaround: Disable drilldown from the Events tab.
2017-01-17	MOD-439	Some modules do not have descriptions for saved searches.

Application Server Module

Publication date	Issue number	Description
2017-01-27	MOD-492	If you reuse the same panel within a dashboard, the duplicate panel does not display any event data.

Cloud Services Module

There are no known issues for this release.

Database Module

Publication date	Issue number	Description
2017-01-17	MOD-586	When a lookup is not configured for TA-Microsoft-SqlServer, ITSI displays a misleading error message on the server drilldown page.

End User Experience Module

There are no known issues for this release.

Load Balancer Module

Publication date	Issue number	Description
2017-01-27	MOD-492	If you reuse the same panel within a dashboard, the duplicate panel does not display any event data.

Operating System Module

Publication date	Issue number	Description
2017-04-13	MOD-555	The Storage Free Space % base search runs every minute while the Linux df command runs every 5 minutes. This causes data gaps.
2017-04-10	MOD-1964	Windows data for memory free space is collected at different intervals than the Memory Free % KPI.
2017-01-17	MOD-1398	Line, stack, and area charts do not display a metric gap when no metrics are available during a time period.

Storage Module

There are no known issues for this release.

Virtualization Module

There are no known issues for this release.

Web Server Module

Publication date	Issue number	Description
2017-03-17	MOD-320	Some KPI ad hoc searches transform data with the stats command and do not retain time fields. The KPIs do not render anything and do not show thresholding details.
2017-03-17	MOD-538	When you add a new tab with panels and refresh the page, the page breaks.