Splunk® IT Service Intelligence

Release Notes

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Known issues in Splunk IT Service Intelligence

IT Service Intelligence (ITSI) version 4.14.0 has the following known issues and workarounds.

Glass Table

Date filed Issue number Description
2022-07-29 ITSI-25262 Font size adjustments and drilldowns for text are not working properly for glass tables after upgrading to ITSI 4.13.1

Workaround:
Issue 1: The font size is not adjustable.

Font size can be adjusted in splunk.markdown at some level with use of the H button from the UI.

# Heading level 1 ## Heading level 2 ### Heading level 3

Issue 2: Drilldown is not supported.

A custom URL can be used in splunk.markdown in place of the drilldown.

KPI Search Calculation

Date filed Issue number Description
2022-09-19 ITSI-26229 ITSI Service Analyzer Dashboard can't filter some services.

Workaround:
*Filter the service with a wildcard, for example, "PTTOR BSM E-Order DB*"
  • Search for the service in the Go To Service field.

Service Analyzer

Date filed Issue number Description
2022-09-19 ITSI-26229 ITSI Service Analyzer Dashboard can't filter some services.

Workaround:
*Filter the service with a wildcard, for example, "PTTOR BSM E-Order DB*"
  • Search for the service in the Go To Service field.

Service Health Score

Date filed Issue number Description
2022-09-28 ITSI-26376 Large number of KPI caused the service_health_metrics_monitor sub search to hit the 50000 default limit, causing discrepancies in values in Service Health Score alert_level in itsi_summary_metrics versus itsi_summary indexes.

Workaround:
Increase the limits.conf to adjust to the total number of KPIs in the subsearch of service_health_metrics_monitor. See example for a customer with 50000-70000 KPI objects.

{{[join] }} Template:Subsearch maxout = 75000 {{#default was 50000 }} {{[searchresults] }} Template:Maxresultrows = 75000 {{ # default was 50000}}

Uncategorized issues

Date filed Issue number Description
2022-09-13 ITSI-26147 High memory usage by backend processes cause ITSI to become unresponsive after upgrading to 4.14.0.
2021-10-25 ITSI-19489 The Next Scheduled Time for entity management policies is based on the system time zone, instead of the user's current time zone.
2021-09-01 ITSI-18709 ITSI redirects to suite_redirect 500 Internal Server Error - because of python library isolation between apps

Workaround:
Step 1: Identify all the splunklib directories within the splunk apps directory using command find . -name 'splunklib' | xargs -r ls -lah.

Step 2: For each directory listed in step 1, check if file six.py is present.

Step 3: Copy the six.py from an existing splunklib directory into all the missing directories.

Step 4: Clean the cached files using find . -name "*.pyc" -delete

Step 5: Reload the ITE Work app.

Last modified on 18 October, 2022
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.14.0 Cloud only


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