Before you upgrade IT Service Intelligence
ITSI 4.14.x is a cloud-only release. Splunk Cloud Platform customers have to work with Splunk Support to coordinate upgrades to ITSI.
Uninstall Splunk IT Service Intelligence
Steps to address the Apache Log4j vulnerabilities in ITSI or IT Essentials Work
This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.14.0 Cloud only, 4.14.1 Cloud only, 4.14.2 Cloud only