Use the ITSI Upgrade Readiness Dashboard
The ITSI Upgrade Readiness Dashboard displays the results of a nightly upgrade readiness check that detects common ITSI issues in your environment before you upgrade to the next ITSI version. The dashboard surfaces and provides steps to resolve these issues so you can successfully upgrade your environment. For more information about upgrading ITSI, see Install Splunk IT Service Intelligence on a single instance.
ITSI upgrades might fail due to issues outside of those checked by the Upgrade Readiness dashboard. For more information, see Troubleshooting ITSI upgrades and Rolling back an upgrade of ITSI.
You must have the admin role to access this dashboard. The dashboard populates after the upgrade readiness job runs every 24 hours.
Dashboard panels
Panel | Description |
---|---|
Check completed | Displays the status of each specific job that checks for issues that may interfere with the ITSI upgrade. If no issues are detected, the dashboard displays the green checkmark icon . For example, if the job doesn't detect any KPIs with missing threshold levels, the check for Missing KPI Threshold Levels displays this green checkmark icon. |
Check | Select each check name to view a more detailed description and self-remediation steps. Drill down to view the specific objects affected by each check by selecting the Open in Search button on the dashboard.
For more information about each check, see the Upgrade error reference. |
Number of checks with detected issues | Displays the number of checks that did not pass and require attention before you upgrade ITSI. Select each precheck listed under the Check column to view more details and resolution instructions. |
Manually start a check
Select the Start new precheck button on the dashboard page to manually start a new upgrade readiness check. Refresh the page after the precheck runs to view the most up to date data on the dashboard. For example, if you remediate an error and select this button to run a precheck again, the error should no longer surface on the dashboard.
Upgrade error reference
The table below lists the types of upgrade errors that may be identified and displayed on the dashboard.
Error name | Description | Resolution | Severity | |
---|---|---|---|---|
Missing KPI threshold levels | One or more of your KPIs are missing threshold levels. | Add the missing KPI threshold field to the KPI. View a list of KPIs to edit by selecting the Open in Search button. | Moderate | |
Incorrect KPI base search reference | Services or service templates display an inaccurate dependency with one or more shared KPI base searches. For example, one of your services shows that it is dependent on a shared KPI base search that doesn't exist in your system. | For the KPIs of services, update the KPI search type from base search to adhoc search. View a list of KPIs to edit by selecting the Open in Search button.
For the KPIs of service templates, update the current base search to a different base search. View a list of KPIs to edit by selecting the Open in Search button. |
Moderate | |
KPIs with missing KPI threshold template | Services or service templates display an inaccurate dependency with one or more KPI threshold templates. | Update the KPI threshold configuration. View a list of KPIs to edit by selecting the Open in Search button. | Moderate | |
Objects having KPIs with incorrect search type | KPIs aren't configured with the correct search type. | Update the KPI to the correct search type. View a list of KPIs to edit by selecting the Open in Search button. | Moderate | |
Missing KPI base search | KPIs linked to services or service templates are missing a base search ID field. | For the KPIs of services, update the KPI search type from base search to adhoc search. View a list of KPIs to edit by selecting the Open in Search button.
For the KPIs of service templates, update the current base search to a different base search. View a list of KPIs to edit by selecting the Open in Search button. |
Moderate | |
Incorrect linked services | Service templates are linked to services that don't exist. | Add a tag to the service to remove the incorrect linked services. | Moderate | |
Linked services missing | Service templates don't display the correct linked services. | From the service configuration, link the service to the correct service template. | Minor | |
Incorrect linked services number | The number of linked services does not match the total linked services field for a service template. | Add a tag to the service template to resolve the discrepancy. | Minor | |
Sync status field error | The sync status field is not set to 'synced'. | Add a tag to the service template in order for the 'synced' status to display or resolve the issue using the last_sync_error message. | Major | |
Incorrect service dependencies | A service is incorrectly displayed as the dependent of another service that doesn't exist. | This precheck error won't affect your upgrade. | Minor | |
Main service dependencies missing | A service doesn't display the other services that it depends on. | This precheck error won't affect your upgrade. | Minor | |
Dependent services missing | A service doesn't display the correct dependent services. | Add the correct dependent services to the main service. | Minor | |
Duplicate Service names | One or more services has the same name as an existing service. | Change or update one of the duplicate service names. | Moderate | |
Incorrect dependent services | A service has inaccurate service dependencies. The service displays dependencies on other services that don't exist. | Add a tag to the service to remove the incorrect dependent services. | Moderate |
Use the ITSI SVC Statistics dashboard | About configuration files in ITSI |
This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.15.0, 4.15.1, 4.15.2, 4.15.3
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