About administering IT Service Intelligence
Splunk IT Service Intelligence (ITSI) is a scalable IT monitoring and analytics solution that provides actionable insight into the performance and behavior of your IT operations. This manual covers the tasks of administering an ITSI deployment, including configuring users and roles, scheduling maintenance windows, and backing up your ITSI environment.
The following tables describes the tasks involved in administering an ITSI deployment:
|Configure users and roles||Add users, assign users to roles, and assign those roles custom capabilities to provide granular, role-based access control for your organization.|
|Manage teams||Create teams to restrict service-level information to certain departments or organizations.|
|Schedule maintenance downtime||Set up maintenance windows to prevent alerts from triggering from machines and other devices that are undergoing maintenance operations or don't require active monitoring.|
|Back up and restore ITSI KV store data||Regularly back up the KV store and restore your ITSI data from a backup in the event of a disaster or if you add a search head to a cluster. You can perform both full backups and partial backups of your data.|
Admins are also responsible for ingesting and analyzing entities, creating services and KPIs, and setting up alerts. These tasks are covered in the following manuals:
- For information about importing entities and setting up entity integrations, see the Entity Integrations Manual.
- For information about setting up services and defining KPIs, see the Service Insights Manual.
- For information about aggregating notable events and setting up alert actions, see the Event Analytics Manual.
Configure users and roles in ITSI
This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.11.0, 4.11.1, 4.11.2, 4.11.3, 4.11.4, 4.11.5, 4.11.6, 4.12.0 Cloud only, 4.12.1 Cloud only, 4.12.2 Cloud only, 4.13.0, 4.13.1, 4.13.2, 4.13.3, 4.14.0 Cloud only, 4.14.1 Cloud only, 4.14.2 Cloud only, 4.15.0, 4.15.1, 4.15.2, 4.15.3, 4.16.0 Cloud only, 4.17.0, 4.17.1