Splunk® IT Service Intelligence

Service Insights Manual

Access Predictive Analytics in ITSI

ITSI Predictive Analytics is accessible through the service configuration workflow. When you want to create a model for a particular service, edit that service directly.


You must have the itoa_admin or itoa_team_admin role to train and create a predictive model for a service.


  1. From the ITSI menu bar, click Configuration > Services.
  2. Open the service you want to predict a health score for.
  3. Click the Predictive Analytics tab.

Next steps

To train a predictive model, perform the following steps:

  1. Determine whether your service is a good fit for modeling in ITSI
  2. Train a predictive model in ITSI
Last modified on 28 April, 2023
Set up Predictive Analytics in ITSI   Determine whether your service is a good fit for modeling in ITSI

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.11.0, 4.11.1, 4.11.2, 4.11.3, 4.11.4, 4.11.5, 4.11.6, 4.12.0 Cloud only, 4.12.1 Cloud only, 4.12.2 Cloud only, 4.13.0, 4.13.1, 4.13.2, 4.13.3, 4.14.0 Cloud only, 4.14.1 Cloud only, 4.14.2 Cloud only, 4.15.0, 4.15.1, 4.15.2, 4.15.3, 4.16.0 Cloud only, 4.17.0, 4.17.1, 4.18.0, 4.18.1, 4.19.0

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