Fixed issues in Splunk IT Service Intelligence

This version of IT Service Intelligence was released on July 29, 2024 and includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Notable Events

Date resolved	Issue number	Description
2024-07-19	ITSI-36713	Rules engine not backfilling events when the RE is restarted
2024-07-09	ITSI-36397	Actions are not performed if the event is breaking the episode based on the timebased criteria and grouping into a new group.
2024-06-25	ITSI-36103, ITSI-36215	NEAP action rules triggers false alert emails even though the conditions are not satisfied

Notable Event Aggregation Policies

Date resolved	Issue number	Description
2024-06-25	ITSI-36103, ITSI-36215	NEAP action rules triggers false alert emails even though the conditions are not satisfied

KPI Search Calculation

Date resolved	Issue number	Description
2024-06-21	ITSI-35981	Time based threshold policies are not working for the entities.

Service Analyzer

Date resolved	Issue number	Description
2024-07-17	ITSI-35809	Could not retrieve health scores for the service tiles.