Known issues in Splunk IT Service Intelligence

This version of IT Service Intelligence (ITSI) has the following known issues and workarounds.

Glass Table

Date filed	Issue number	Description
2024-11-27	ITSI-38150	Date & Time range changes to default after saving the custom time range in glass table Workaround: # Select the desired time range in the time picker and click "Apply" (you'll see the incorrect time in the time picker). Change the time picker selection by expanding the "Advanced" section, removing the "Z" from the end of the start and end times, and clicking "Apply".

Performance

Date filed	Issue number	Description
2024-07-23	ITSI-36787, ITSI-31548	App SA-ITSI-AT-Recommendations and SA-ITSI-DriftDetection failing Python3 readiness check Workaround: Check next major release for fix.

Uncategorized issues

Date filed	Issue number	Description
2025-02-21	ITSI-39178	Cannot create a new content pack and page will crash when the an environment has a large number of services.
2024-10-18	ITSI-37708	ITSI 4.19.* throwing python errors / warnings on Splunk 9.2.* "PkgResourcesDeprecationWarning: unknown is an invalid version and will not be supported in a future release"
2021-09-01	ITSI-18709	ITSI redirects to suite_redirect 500 Internal Server Error - because of python library isolation between apps Workaround: Step 1: Identify all the splunklib directories within the splunk apps directory using command find . -name 'splunklib' | xargs -r ls -lah. Step 2: For each directory listed in step 1, check if file six.py is present. Step 3: Copy the six.py from an existing splunklib directory into all the missing directories. Step 4: Clean the cached files using find . -name "*.pyc" -delete Step 5: Restart Splunk on the ITE Work or ITSI search head.