Splunk® IT Service Intelligence

Administration Manual

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About administering IT Service Intelligence

Splunk IT Service Intelligence (ITSI) is a scalable IT monitoring and analytics solution that provides actionable insight into the performance and behavior of your IT operations. This manual covers the tasks of administering an ITSI deployment, including configuring users and roles, scheduling maintenance windows, and backing up your ITSI environment.

The following tables describes the tasks involved in administering an ITSI deployment:

Name Description
Configure users and roles Add users, assign users to roles, and assign those roles custom capabilities to provide granular, role-based access control for your organization.
Manage teams Create teams to restrict service-level information to certain departments or organizations.
Schedule maintenance downtime Set up maintenance windows to prevent alerts from triggering from machines and other devices that are undergoing maintenance operations or don't require active monitoring.
Back up and restore ITSI KV store data Regularly back up the KV store and restore your ITSI data from a backup in the event of a disaster or if you add a search head to a cluster. You can perform both full backups and partial backups of your data.

Admins are also responsible for ingesting and analyzing entities, creating services and KPIs, and setting up alerts. These tasks are covered in the following manuals:

See also

Last modified on 30 April, 2020
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Configure users and roles in ITSI

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.5.0 Cloud only


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