Adjust KPIs and thresholds for the ITSI Continuous Delivery module

The default KPI calculation window for this module is Last 15 minutes, and calculation interval is Every 5 minutes. Adjust the search calculation interval for each supported add-on to match the five minute ITSI module calculation interval.

Adjust the search calculation time for this module:

1. Within ITSI, click Configure > KPI Base Searches.
2. Navigate to the KPI you wish to modify, and select Edit > Clone.
3. Name your cloned KPI base search and click Clone Page.
4. Click on the KPI you wish to modify.
5. Navigate to KPI Search Schedule, and select Every 5 Minutes from the dropdown menu.
6. Click Save.

KPIs for the Continuous Delivery Module are broken down into five groups:

• Continuous Delivery: Build
• Continuous Delivery: Development
• Continuous Delivery: Planning
• Continuous Delivery: Release
• Continuous Delivery: Test

When creating a service, select the KPIs you want from the groups listed on the Create Service page.

Continuous Delivery: Build

KPI Name	Description	Unit Type	Threshold Values
Average Build Duration	Amount of time the builds take.	minutes	Adaptive
Build Success Rate	Percent of builds succeeding	%	Normal > 90 High > 50 Critical > 10

Continuous Delivery: Development

KPI Name	Description	Unit Type	Threshold Values
Critical Issues	Number of critical issues remaining.	N/A	Adaptive
Efforts in Progress	Equivalent of number of stories or epics in progress.	N/A	Adaptive
Incoming/outgoing Resolution Ratio	Ratio of under/overutilized dev capacity.	%	Critical > 1.5 High > 1 Normal > 0
MTTR	Mean time to resolve a ticket.	hrs	Adaptive
Percentage Efforts In Progress	Equivalent of number of stories or epics in progress.	%	Adaptive

Continuous Delivery: Planning

KPI Name	Description	Unit Type	Threshold Values
Effort Scoped	Equivalent of number of stories that have story points.	%	Normal > 90 High > 50 Critical > 10
Total Effort	This is equivalent of total story points for a feature.	N/A	Adaptive

Continuous Delivery: Release

KPI Name	Description	Unit Type	Threshold Values
Time to Effort Completion	Mean time to close a ticket from progress start.	hrs	Adaptive

Continuous Delivery: Test

KPI Name	Description	Unit Type	Threshold Values
Average Test Duration	Amount of time the tests take.	minutes	Adaptive
Incoming/outgoing Closing Ratio	Ratio of under/overutilized test capacity.	%	Critical > 1.5 High > 1 Normal > 0
MTTC	Mean time to close a ticket.	hrs	Adaptive
Test Success Rate	Percent of tests succeeding.	%	Normal > 90 High > 50 Critical > 10