Customize email templates in

Customize email templates in by inserting real-time information into the emails using special variables. For example, to use the name of the incident in the email, use the {name} variable where you want the incident name to appear. Variables can be used in both the subject and body of the email.

1. From the Home menu, select Administration.
2. Select Administration Settings > Email Settings.
3. Select a template from the drop-down list. Templates provided by default are New Incident Assigned and Approvals.
4. Modify the email template for your use. You can use the variables listed in the following table.

The term container refers to the type of object generating the email. Incidents are the only container used for generating emails. See Add and configure apps and assets to provide actions in for more information about containers.

Variable	Description
{name}	The name of the container or incident.
{label}	The label of the container, such as "incident" or "vulnerability," which is configured on the asset.
{container_url}	The URL to view the container.
{first_name}	The first name of the user being notified.
{from_first_name}	The first name of the user who was the previous owner.
{from_email}	The email address of the previous owner. This is not a template, but can be configured in settings.
{due_time}	The due time of the container in the respective time zone.
{severity}	The severity of the container, such as high, medium, or low.
{your_expired_containers}	The details of the expired containers assigned to the user.
{your_expiring_containers}	The details of the containers assigned to the user that are about to expire.
{your_closed_containers}	The details of the containers assigned to the user that have been closed.
{all_expired_containers}	The details of all containers that have expired.
{all_expiring_containers}	The details of all containers that are about to expire.
{all_closed_containers}	The details of all containers that have been closed.
{task_count}	The amount of tasks assigned to you.
{task_list}	The list of tasks associated with the case.
{phase}	The case management phase associated with the task.
{ownership_type}	Denotes the owner type as either user or role.
{invitee_first_name}	The first name of the person receiving the email.
{inviter_first_name}	The first name of the person sending the email.
{user_message}	A custom message that can be written and added as part of the notification.
{from_first_name}	The name of the person the incident was reassigned to.
{action_name}	The name of the action that will be run on the asset.
{action_executor}	The rule name or name of the user running or executing the action.
{asset_name}	The name of the asset.
{user_owner_type}	This denotes whether the owner is the primary or secondary approver.
{approval_due_time}	The time in which the action to be run on an asset must be approved by.
{approval_url}	Use this URL to navigate to a place where you can approve, deny, delegate or change the action parameters.
{approval_message}	A custom message that can be added to a manual action sent with the approval request.
{task_name}	The name of an assigned task.