Troubleshoot Splunk TV
Check for unsupported visualizations and service connection if you run into issues with Splunk TV.
Why can't I see a dashboard or panel?
See the following suggestions to troubleshoot dashboard loading issues.
Unable to see a dashboard or panel
An admin must select which dashboards to make visible in the Connected Experiences apps. See Choose which apps to show in the Connected Experiences apps in the Administer Splunk Secure Gateway manual for more information.
If you can't find a dashboard you're looking for, and you're sure that it contains only supported visualizations. See Visualization support in the Splunk Secure Gateway Release Notes manual for supported and unsupported visualizations.
Unable to see dashboard list
If you can't see your list of dashboards, you might be running into a service connection error. See Troubleshoot Splunk Secure Gateway Connection Issues in the Splunk Secure Gateway Administer Splunk Secure Gateway manual.
Why do slideshows begin before all panels have loaded?
Search jobs start once the slideshow begins. Panels rotate every 10 seconds by default. You can adjust this in Settings.
Why is my dashboard display truncated on my TV?
The aspect ratio might not be optimal for Splunk TV. Adjust the aspect ratio in your TV settings.
Device was unregistered after changing user credentials
If you or a Splunk admin changes your Splunk user credentials, then your device will be unregistered.
To log into a Splunk platform instance again, use Splunk Secure Gateway. An admin must enable token authentication so you can access the Connected Experiences apps again.
See Enable token authentication to learn how to enable token authentication. See Log into a Splunk platform instance in a Connected Experiences app in the Use Splunk Secure Gateway manual to learn how to log in.
You can view or share logs from the Splunk TV app with the Splunk Support team to further troubleshoot any issues you might be running into.
- Navigate to Settings.
- Long press About until Export Debug Cache appears below.
- Click Debug. Under Export debug cache, a URL to your Splunk TV logs appears.
- In a web browser on the same network as your Splunk TV, enter the URL.
- Download the logs to share them with the Splunk Support team.
| Create and edit dashboard groups |
This documentation applies to the following versions of Splunk® TV for Apple TV (EOL): 1.3.0, 1.3.1, 1.4.0, 1.4.4, 1.4.5, 1.5.0, 1.5.2, 1.5.3, 2.0.0, 2.0.1, 2.1.0, 2.1.1, 2.1.2, 2.2.0, 2.2.1, 3.0.0, 3.0.1, 3.1.0, 3.1.3, 3.1.4, 3.2.0, 3.2.1, 3.3.1, 3.3.2, 3.3.3, 3.3.4, 3.4.0, 3.5.0, 3.5.1, 3.5.2, 3.6.0, 3.7.0, 3.7.1, 3.7.2, 3.7.3, 3.7.4
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