Splunk® IT Service Intelligence

Service Insights Manual

Splunk IT Service Intelligence (ITSI) version 4.11.x reached its End of Life on December 6, 2023. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.

Create a multi-KPI alert from a deep dive in ITSI

Create a multi-KPI alert from a deep dive if you're troubleshooting an issue in IT Service Intelligence (ITSI) and see a correlation between two or more KPIs. By creating an alert based on the correlated threshold values, you can be notified the next time a similar problem occurs.

Prerequisites

Requirement Description
ITSI role You have to log in as a user with the itoa_admin, itoa_team_admin, or itoa_analyst ITSI role to create a multi-KPI alert from a deep dive.

Steps

  1. Within a deep dive, select the boxes in KPI swim lanes you want to include in the multi-KPI alert.
  2. Select Bulk Actions > Create Multi-KPI Alert.
  3. The multi-KPI alerts workflow opens and the KPIs you selected are added for you. Complete the workflow to create the multi-KPI alert.
Itsi kpi alert.png

Next steps

To configure the multi-KPI alerts, see Create multi-KPI alerts in ITSI in the Service Insights manual.

Last modified on 28 April, 2023
Add entity and anomaly overlays to a deep dive in ITSI   Receive alerts when KPI severity changes in ITSI

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.11.0, 4.11.1, 4.11.2, 4.11.3, 4.11.4, 4.11.5, 4.11.6, 4.12.0 Cloud only, 4.12.1 Cloud only, 4.12.2 Cloud only, 4.13.0, 4.13.1, 4.13.2, 4.13.3, 4.14.0 Cloud only, 4.14.1 Cloud only, 4.14.2 Cloud only, 4.15.0, 4.15.1, 4.15.2, 4.15.3, 4.16.0 Cloud only, 4.17.0, 4.17.1, 4.18.0, 4.18.1, 4.19.0, 4.19.1

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