Splunk® IT Service Intelligence

Modules

Splunk IT Service Intelligence (ITSI) version 4.12.x reached its End of Life on January 22, 2024. See the Splunk Software Support Policy for details. For information about upgrading to a supported version, see Before you upgrade IT Service Intelligence.
This documentation does not apply to the most recent version of Splunk® IT Service Intelligence. For documentation on the most recent version, go to the latest release.

Load Balancer module troubleshooting

Entities not found

When you are unable to locate operating system entities, see the ITSI module troubleshooting section on entities.

Troubleshooting entity appearance speed

It will take about an hour to start seeing a full sparkline chart and for KPIs to become active. Learn about entity appearance speed.

Metrics not collected

If you are unable to view your data, run the data model audit to make sure your data models are processing your data.

If you are running into issues seeing your KPI data, see ITSI module troubleshooting section on KPIs.

User Permissions

If a user encounters a permission-related obstacle, the issue could be related to their assigned role.

ITSI permissions are determined by the role that each user has. Each role offers a different set of user permissions.

See ITSI module troubleshooting to learn about permissions within ITSI.

Learn about adding navigation to a Splunk app.

Last modified on 28 April, 2023
Load Balancer Module data model reference table   About the Operating System Module

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.11.0, 4.11.1, 4.11.2, 4.11.3, 4.11.4, 4.11.5, 4.11.6, 4.12.0 Cloud only, 4.12.1 Cloud only, 4.12.2 Cloud only, 4.13.0, 4.13.1, 4.13.2, 4.13.3, 4.14.0 Cloud only, 4.14.1 Cloud only, 4.14.2 Cloud only, 4.15.0, 4.15.1, 4.15.2, 4.15.3, 4.16.0 Cloud only, 4.17.0, 4.17.1, 4.18.0, 4.18.1

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