Splunk® IT Service Intelligence

Release Notes

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Known issues in Splunk IT Service Intelligence

This version of IT Service Intelligence (ITSI) has the following known issues and workarounds.

Highlighted issues

Date filed Issue number Description
2022-09-07 ITSI-26097 Entities and vital metrics are not populating on federated search setup

Workaround:
# Workaround for enabling entity discovery with federated search setup:

Change |makeresults to |makeresults | head 1 in saved searches from SPLUNK_HOME/etc/apps/itsi/(default) and (local)/savedsearch.conf.

Alternatively, you can make the change through the IT Service Intelligence interface by selecting *Settings > Searches, reports and alerts*, and then searching for the saved search name on the Searches, Reports, and Alerts page. For example, to discover *nix entities, you need go to '*ITSI Import Object - OS*' and revise '|*makeresults*' to become '|makeresults | head 1'

2. Workaround to ensure that vital metrics populate with federated search setup:

a. Change '|makeresults' to '|makeresults | head 1' in the following two macros 

i. gen_eval_fields(1)
ii. gen_as_fields(2)

Adaptive Thresholding

Date filed Issue number Description
2023-03-21 ITSI-29200 Change in the threshold value of a KPI in a service template does not update in the services linked to it.

Workaround:
In the threshold editor, create a new temporary time policy, save, and select *Replace all KPI thresholds.* This will force the propagation of all time policies to all linked services. After this occurs, you can also delete the extra policy.

Entities

Date filed Issue number Description
2022-09-07 ITSI-26097 Entities and vital metrics are not populating on federated search setup

Workaround:
# Workaround for enabling entity discovery with federated search setup:

Change |makeresults to |makeresults | head 1 in saved searches from SPLUNK_HOME/etc/apps/itsi/(default) and (local)/savedsearch.conf.

Alternatively, you can make the change through the IT Service Intelligence interface by selecting *Settings > Searches, reports and alerts*, and then searching for the saved search name on the Searches, Reports, and Alerts page. For example, to discover *nix entities, you need go to '*ITSI Import Object - OS*' and revise '|*makeresults*' to become '|makeresults | head 1'

2. Workaround to ensure that vital metrics populate with federated search setup:

a. Change '|makeresults' to '|makeresults | head 1' in the following two macros 

i. gen_eval_fields(1)
ii. gen_as_fields(2)

Notable Events

Date filed Issue number Description
2023-03-23 ITSI-29214 Episode Detail Panel does not display full name of user correctly
2023-03-14 ITSI-29095 Episode Detail Dashboard does not show updated token values
2023-01-16 ITSI-28046 Alert action configuration UI not loaded in ITSI when the count of alert actions exceed 30

Workaround:
Keep the count of alert actions in the instance below 30
2022-12-20 ITSI-27751 Episode Review arbitrary search filter with AND & OR conditions fail to match events under certain scenarios

Workaround:
Avoid using brackets (), extra whitespaces, the operator !=, and double quotes "" in the search filter
2022-12-06 ITSI-27595 Actions Rules field names in UI not keeping the upper case upon save

Notable Event Aggregation Policies

Date filed Issue number Description
2023-03-23 ITSI-29214 Episode Detail Panel does not display full name of user correctly
2023-03-14 ITSI-29095 Episode Detail Dashboard does not show updated token values
2023-01-16 ITSI-28046 Alert action configuration UI not loaded in ITSI when the count of alert actions exceed 30

Workaround:
Keep the count of alert actions in the instance below 30
2022-12-20 ITSI-27751 Episode Review arbitrary search filter with AND & OR conditions fail to match events under certain scenarios

Workaround:
Avoid using brackets (), extra whitespaces, the operator !=, and double quotes "" in the search filter
2022-12-06 ITSI-27595 Actions Rules field names in UI not keeping the upper case upon save

Glass Table

Date filed Issue number Description
2023-03-09 ITSI-29073 ITSI Glass Table tableFormat rowBackgroundColors - not coloring all the rows background
2023-01-05 ITSI-27886 splunk.markdown adds unexpected background colour and text colour when leading spaces are used in text
2022-12-20 ITSI-27743 Drilldown and URL link in Glass Table may open double tabs/windows
2021-12-17 ITSI-20748 Service Swapping weirdness on Glass Table

Maintenance Window

Date filed Issue number Description
2023-03-12 ITSI-29078 Retired Entities not being filtered out of Maintenance Window List of Entities

Service Analyzer

Date filed Issue number Description
2023-02-17 ITSI-28826 Changes to health score color values in threshold_labels.conf do not appear in the service analyzer.

Service Templates

Date filed Issue number Description
2023-03-21 ITSI-29200 Change in the threshold value of a KPI in a service template does not update in the services linked to it.

Workaround:
In the threshold editor, create a new temporary time policy, save, and select *Replace all KPI thresholds.* This will force the propagation of all time policies to all linked services. After this occurs, you can also delete the extra policy.
2022-10-18 ITSI-26757 Refresh queue is overriding base service template object while linking the service to it for more than 15 concurrent service creation.

Threshold Templates

Date filed Issue number Description
2023-03-21 ITSI-29200 Change in the threshold value of a KPI in a service template does not update in the services linked to it.

Workaround:
In the threshold editor, create a new temporary time policy, save, and select *Replace all KPI thresholds.* This will force the propagation of all time policies to all linked services. After this occurs, you can also delete the extra policy.

Uncategorized issues

Date filed Issue number Description
2023-02-17 ITSI-28829 The timebased breaking event replaces the episode information fields.
2023-02-15 ITSI-28820, ITSI-28804 ITSI Service created from ITSI Template with filter field defined but filter condition not defined will cause the Service to load all entities.

Workaround:
Disabled all the services that had Entity filter rule set to matchesblank to blank value.

Or

Have a valid filter rule defined in the services with values in the values field.

2023-01-02 ITSI-27863 Vital metrics show up as N/A for individual entities in Entity Overview Page

Workaround:
The macro has the id field which is getting used in all entity types and saved searches. Remove the id field from the vital metrics SPL and split by fields, or rename this field.
2022-12-20 ITSI-27741 When closing episodes in bulk, episodes with different statuses display as closed but aren't actually closed.

Workaround:
During the bulk update of the episodes from the UI, make sure that all the Episodes selected for the bulk update at a time have same Status.
2022-12-08 ITSI-27623 Episode reviews page shows Access Denied for filters with objects no longer existed
2022-12-07 ITSI-27599 Status 414 when attempting to retire 12000 entities

Workaround:
Try to retire entities in batch of 7000 entities.
2022-11-22 ITSI-27450, ITSI-27449, ITSI-27451 is_partial_data=0 is not working as Documented for maintenance_services_interface/<object_type>/<_key>

Workaround:
Use Template:Is partial data= to use it as Template:Is partial data=0
2022-11-22 ITSI-27449, ITSI-27450 The is_partial_data=0 is not working as Documented for itoa_interface/<object_type>/<_key> POST call

Workaround:
Use Template:Is partial data= to use it as Template:Is partial data=0
2022-10-11 ITSI-26585 Entities status is getting "Unstable" from "Active" when installing SA4CP 1.7.0 with ITEW

Workaround:
# Go to Settings → Searches, Reports, and Alerts
  1. Select App → Content Pack for ITSI Monitoring and Alerting (DA-ITSI-CP-monitoring-alerting)
  2. Select Owner → All
  3. Click on the saved search → ITSI Import Objects - itsi_entity_name_normalizer
  4. Edit the search to → | inputlookup itsi_entities | eval entity_name=title
  5. Save the saved search
2022-07-11 ITSI-24902 ITSI entity management functionality flags previously detected entities as unsable after upgrade to newer versions.

Workaround:
Delete the existing entities and let the existing entities be re-discovered during next run of the discovery search.
2021-09-01 ITSI-18709 ITSI redirects to suite_redirect 500 Internal Server Error - because of python library isolation between apps

Workaround:
Step 1: Identify all the splunklib directories within the splunk apps directory using command find . -name 'splunklib' | xargs -r ls -lah.

Step 2: For each directory listed in step 1, check if file six.py is present.

Step 3: Copy the six.py from an existing splunklib directory into all the missing directories.

Step 4: Clean the cached files using find . -name "*.pyc" -delete

Step 5: Reload the ITE Work app.

2019-05-30 ITSI-3322 If you add a correlation search in ITSI which contains a sub-search returning into an eval, you get a message "Invalid search string: This search cannot be parsed when parse_only is set to true."

Workaround:
You can't use a sub-search returning into an eval in a correlation search. As a workaround, create and save a basic correlation search with all of the information you want outside of the search. Then as an admin user, go to Settings > Searches, reports, and alerts and open the correlation search you just created. Add the sub-search you were trying to add there.

All ITSI Modules

Publication date Issue number Description
2017-03-21 ITOA-7585 When you bulk add services and an error caused by the racing condition occurs, the incorrect message "itsi_module does not exist" is displayed.
2017-03-07 MOD-979 KPIs do not have consistent backfill settings across all modules.
2017-01-17 MOD-452 The Analyze KPI button on the Service Details page is broken.
2017-01-17 MOD-402 The Export to PDF option does not work in the drilldown to a module.
2017-01-17 MOD-296 The extendable tab XML generator REST endpoint is located in DA-ITSI-OS instead of in common components where it can be used by all modules.
2017-01-17 MOD-591 ITSI displays a misleading error message when a KPI template contains a field that cannot be resolved.
2017-01-17 MOD-498 There is no upper limit to the number of characters a KPI title or description can contain. Long strings can negatively affect performance.
2017-01-17 MOD-309 The Gruntfile.js included in ITSI modules uses double quotes instead of single quotes, which does not conform to the standard for all JavaScript files.
2017-04-17 MOD-2002 When you drilldown from the Events tab, an "Invalid earliest_time" error occurs.


Workaround:
Disable drilldown from the Events tab.

2017-01-17 MOD-439 Some modules do not have descriptions for saved searches.

Application Server Module

Publication date Issue number Description
2017-01-27 MOD-492 If you reuse the same panel within a dashboard, the duplicate panel does not display any event data.

Cloud Services Module

There are no known issues for this release.

Database Module

Publication date Issue number Description
2017-01-17 MOD-586 When a lookup is not configured for TA-Microsoft-SqlServer, ITSI displays a misleading error message on the server drilldown page.

End User Experience Module

There are no known issues for this release.

Load Balancer Module

Publication date Issue number Description
2017-01-27 MOD-492 If you reuse the same panel within a dashboard, the duplicate panel does not display any event data.

Operating System Module

Publication date Issue number Description
2017-04-13 MOD-555 The Storage Free Space % base search runs every minute while the Linux df command runs every 5 minutes. This causes data gaps.
2017-04-10 MOD-1964 Windows data for memory free space is collected at different intervals than the Memory Free % KPI.
2017-01-17 MOD-1398 Line, stack, and area charts do not display a metric gap when no metrics are available during a time period.

Storage Module

There are no known issues for this release.

Virtualization Module

There are no known issues for this release.

Web Server Module

Publication date Issue number Description
2017-03-17 MOD-320 Some KPI ad hoc searches transform data with the stats command and do not retain time fields. The KPIs do not render anything and do not show thresholding details.
2017-03-17 MOD-538 When you add a new tab with panels and refresh the page, the page breaks.
Last modified on 27 March, 2023
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.15.0

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