Fixed issues in Splunk IT Service Intelligence

This version of IT Service Intelligence was released on June 13, 2023 and includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Adaptive Thresholding

Date resolved	Issue number	Description
2023-05-02	ITSI-29200	Change in the threshold value of a KPI in a service template does not update in the services linked to it.
2023-01-24	ITSI-27867	In Adaptive Thresholding Clicking on apply button shows any warning as errors in UI.

Backup/Restore and Migration Issues

Date resolved	Issue number	Description
2023-05-12	ITSI-29305	Restore is failing for the large backup on the WiredTiger Storage engine for the MongoDB
2023-04-06	ITSI-28926	kvstore_to_json.py restore operations do not remove existing services

Bulk Import

Date resolved	Issue number	Description
2023-02-06	ITSI-26033	Bulk import - List of entities takes a long time to load in the preview for service section

Notable Events

Date resolved	Issue number	Description
2023-04-21	ITSI-29292	Update information in Skipped Events panel in Event Analytics Monitoring Dashboard
2023-04-17	ITSI-28707	Color for custom severity is not displayed correctly in Correlation Search Builder, Notable Event Aggregation Policy Editor and Episode Review page
2023-03-30	ITSI-29095	Episode Detail Dashboard does not show updated token values
2023-03-27	ITSI-29214	Episode Detail Panel does not display full name of user correctly
2023-03-24	ITSI-29098	Re-ordering the columns does not work in Episode review
2023-03-21	ITSI-28231	Episodes disappear after refresh in episode review dashboard
2023-03-20	ITSI-28015	The episode link in "Share Episode" does not get updated in right click menu
2023-02-06	ITSI-26825	Episode Review timeline search is triggered even when summary dashboard is closed which wastes resources.
2023-02-06	ITSI-27640	Event Analytics Monitoring dashboard does not list all NEAP
2023-01-20	ITSI-27751	Episode Review arbitrary search filter with AND & OR conditions fail to match events under certain scenarios
2023-01-17	ITSI-28046	Alert action configuration UI not loaded in ITSI when the count of alert actions exceed 30

Glass Table

Date resolved	Issue number	Description
2023-05-18	ITSI-29450	variable should be pass between different widgets in glass table

KPI Search Calculation

Date resolved	Issue number	Description
2023-01-24	ITSI-27721	KPI title surrounded with double quotes throws an error while running a KPI Generated Search

Maintenance Window

Date resolved	Issue number	Description
2023-05-18	ITSI-29732	Maintenance Window page is stuck at Loading at Configurated Entities tab intermittently.
2023-03-31	ITSI-29078	Retired Entities not being filtered out of Maintenance Window List of Entities

Performance

Date resolved	Issue number	Description
2023-04-03	ITSI-29110	The advanced filter on the Entity Management page times out when attempting to filter a large number of entities using the "does not match" filter for the entity type.

Service Analyzer

Date resolved	Issue number	Description
2023-04-18	ITSI-29512	Service Analyzer tiles have service title in non-uniform text color
2023-01-30	ITSI-26544	Service Analyzer returns no data because join_kpi_info macro's sub search hits the 50K limit

Service Definition

Date resolved	Issue number	Description
2023-05-02	ITSI-28820, ITSI-28804	An ITSI service created from a service template with no defined filter condition will cause the service to add all entities.
2023-05-01	ITSI-29486	Block users from saving a service with empty field in entity rules

Service Templates

Date resolved	Issue number	Description
2023-05-02	ITSI-28820, ITSI-28804	An ITSI service created from a service template with no defined filter condition will cause the service to add all entities.
2023-05-02	ITSI-29200	Change in the threshold value of a KPI in a service template does not update in the services linked to it.

Uncategorized issues

Date resolved	Issue number	Description
2023-05-16	ITSI-29738	Clicking on "Run fix" button is not resolving the issue of "Missing KPI base search"
2023-05-10	ITSI-29133	Episode Review dashboard panel for Noise reduction should not show "Missing property: majorValue"
2023-05-02	ITSI-29521	Fix the itsi_module_interface API to fetch more than 30 apps having prefix DA-ITSI
2023-04-27	ITSI-29506	App inspect report failing for authored content pack with saved searches
2023-04-17	ITSI-27928, ITSI-27925	Private Episodes should be created or read even if the capabilities are not provided
2023-04-03	ITSI-29099	Intermitently facing the issue where episodes status does not reflect the NEAP when the Episdoes are being closed
2023-04-03	ITSI-26046	NumberFormatException causing Episodes to remain unbroken when NEAP is time-based and Episode Severity set to Same as Highest Severity
2023-03-20	ITSI-27815	Invalid token for Auto Generated ITSI Event Management Token in Noah stacks
2023-03-20	ITSI-18574	Base search "head" command is removing relevant event data for snapshots, probably depending on the time you look at it
2023-03-06	ITSI-27961	Bidirectional Ticketing Correlation Search hits "subsearch limit of 50000 reached" when the collection itsi_notable_event_ticketing has more than 50000 entries
2023-03-06	ITSI-27798	Correlation Search Count is not visible in UI
2023-03-06	ITSI-27627	Correlation search - count API throws "500 internal server error" when filter is performed on the name which doesn't match with any search
2023-02-26	ITSI-28829	The timebased breaking event replaces the episode information fields.
2023-02-15	ITSI-28799	Content Authorship does not support custom font size in splunk.markdown feature of glass table
2023-02-06	ITSI-28026	"Show Alternative Views" UI toggle too small
2023-02-01	ITSI-27586	EA Smart Recycling in retention policy not considering all end status in case of custom configurations
2023-01-24	ITSI-27863	Vital metrics show up as N/A for individual entities in Entity Overview Page