Splunk® IT Service Intelligence


This documentation does not apply to the most recent version of Splunk® IT Service Intelligence. For documentation on the most recent version, go to the latest release.

Overview of modules in ITSI

ITSI modules are in the process of being deprecated and replaced by the Splunk App for Content Packs. Content packs include knowledge objects you can use to quickly set up your environment. For more information, see Overview of the Splunk App for Content Packs in the Splunk App for Content Packs Manual.

Splunk IT Service Intelligence (ITSI) modules are built from a collection of metrics, entities, and service configurations. They help ITSI users understand and act on the data that comes from monitoring services within ITSI.

ITSI modules reduce time to insight and make your service data valuable. They provide entity discovery Key Performance Indicator (KPI) templates, metrics, and entity level drilldowns from your data. Each module contains a different framework of predefined metrics, entities, service configurations, and activity views. For information about installing modules, see Install and configure ITSI modules.

ITSI modules process data collected through the use of Splunk add-ons. Add-ons collect host, network, and other data from computers that you install them on, and map that data to a data model. Add-ons power the data underlying metrics and entities of each module.

ITSI interacts with modules through configuration files. ITSI consumes and processes these files and integrates the information across the app. For more information, see List of ITSI configuration files in the Administer Splunk IT Service Intelligence manual.

The following modules are shipped with ITSI:

ITSI Module ITSI Role
ITSI Application Server Module Monitors the workload, performance, and behavior of the application servers within your production environment.
ITSI Database Module Offers a comprehensive monitoring environment for support analysts to discover and resolve problems in a monitored service's database tier.
ITSI End User Experience Monitoring Module Monitors metrics related to end user experience monitoring and end user performance issues such as page load time, page rendering time, and error rates.
ITSI Load Balancer Module Works with your network load balancers and application delivery controllers (ADC) to monitor network health and helps you triage performance problems inside your local networks.
ITSI Operating System Module Automatically discovers, creates, and merges OS entities that your services use.
ITSI Storage Module Monitors the workload, performance, and behavior of predefined storage arrays within your production environment.
ITSI Virtualization Module Provides insight into your virtualized computing environment.
ITSI Web Server Module Collects predefined performance indicator metrics from your web server deployment.

Module Builder

The Module Builder is no longer supported in ITSI version 4.4.0 and higher. The Module Builder functionality is replaced by the Splunk App for Content Packs. See Splunk App for Content Packs.

Last modified on 05 February, 2024
  Install and configure ITSI modules

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.11.0, 4.11.1, 4.11.2, 4.11.3, 4.11.4, 4.11.5, 4.11.6, 4.12.0 Cloud only, 4.12.1 Cloud only, 4.12.2 Cloud only, 4.13.0, 4.13.1, 4.13.2, 4.13.3, 4.14.0 Cloud only, 4.14.1 Cloud only, 4.14.2 Cloud only, 4.15.0, 4.15.1, 4.15.2, 4.15.3, 4.16.0 Cloud only, 4.17.0, 4.17.1, 4.18.0, 4.18.1

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