Fixed issues in Splunk IT Service Intelligence

This version of IT Service Intelligence was released on May 28, 2024 and includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Backup/Restore and Migration Issues

Date resolved	Issue number	Description
2024-02-15	ITSI-34394	Backup job "Default Scheduled Backup" fails. Error: 'transforms'
2024-02-05	ITSI-33724	Backup is not getting restored when custom saved searches are used in the service
2024-01-31	ITSI-31028	Getting error while upgrading ITSI from UI

Entities

Date resolved	Issue number	Description
2024-04-15	ITSI-33264	Switching the Studio Dashboards or changing the global time range picker resets the token to the default value

Entity Rules

Date resolved	Issue number	Description
2024-05-17	ITSI-35571	New entities are not added to linked services even if they match the filter conditions

Notable Events

Date resolved	Issue number	Description
2024-03-05	ITSI-34430	Groups Restore in rules engine should not be done based on the bidirectional ticketing events
2024-01-19	ITSI-31057	host field value not visible to Rules Engine
2024-01-16	ITSI-32723	Newlines are converted to spaces when posting a comment to an Episode

Service Analyzer

Date resolved	Issue number	Description
2024-05-13	ITSI-35514	For KPI configured with fill data gaps with null values and set severities for null value to be other than unknown, alert_value is not present in metric index results into service analyzer does not display lane for those KPIs
2024-02-29	ITSI-34391	Sidepanel in Service Analyzer does not update KPI values

Service Definition

Date resolved	Issue number	Description
2024-05-01	ITSI-35260	Entities not displaying entity_types correctly in Service Definition page
2024-02-05	ITSI-34074	Unable to create a service when opening the create service modal before the service template API call is done

Service Health Score

Date resolved	Issue number	Description
2024-02-06	ITSI-33760	Service health score is not getting calculated properly for 'itsi_summary_metrics' index after changing the importance of KPIs

Service Templates

Date resolved	Issue number	Description
2024-03-12	ITSI-34402	Service Template editor unresponsive after upgrade to 4.18.0

Uncategorized issues

Date resolved	Issue number	Description
2024-04-29	ITSI-34841	Unable to initialize modular input "service_sandbox_sync_minder" defined in the app "SA-ITOA": Unable to locate suitable script for introspection
2024-04-04	ITSI-33656, ITSI-33634	Broken KPIs link after deleting service template in Service Sandbox
2024-04-01	ITSI-34551	Breaking event does not trigger breaking action rules
2024-04-01	ITSI-34680, ITSI-32474	Browser tab title does not get updated after switching to a different saved Episode Review.
2024-02-15	ITSI-34352	Python runtime error occurs when upgrading glass table definitions in 4.18.0.