Overview of configuring services in ITSI
This topic provides an overview of how to configure IT Service Intelligence (ITSI) services. The instructions assume you have already created a service. If you have not yet created a service, see Overview of creating services in ITSI in this manual.
Service configuration workflow
The following diagram shows the steps involved in configuring an ITSI service.
Many of these steps are completed for you if you created a service from a service template or used pre-built KPIs from modules.
Configure a service created from a service template
If you created a service using a service template, the entity rules and KPIs are populated for you. See the following topic:
Configure a service created from pre-built KPIs
If you created a service using pre-built KPIs from modules, the entity rules and KPIs are populated for you.
Configure a service manually
You can choose to manually add service content.
Create a single service in ITSI
Add entity rules to a service in ITSI
This documentation applies to the following versions of Splunk® IT Service Intelligence: 3.1.0, 3.1.1, 3.1.2, 3.1.3, 3.1.4, 4.0.0, 4.0.1, 4.0.2, 4.0.3, 4.0.4, 4.1.0, 4.1.1, 4.1.2, 4.1.5, 4.2.0, 4.2.1, 4.2.2, 4.2.3, 4.3.0, 4.3.1