Fixed issues in Splunk IT Service Intelligence

This version of IT Service Intelligence was released on June 16, 2025 and includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Date resolved	Issue number	Description
2025-06-02	ITSI-40076	Alerts are not being sent to PagerDuty from ITSI Episodes <ITSI 4.19.2>
2025-05-20	ITSI-38265, ITSI-38212	For Entity which is marked as retireable , policy name is shown as unknown
2025-05-14	ITSI-39794	After upgrade to 4.20 - Severity fields are not picked up intermittently
2025-05-12	ITSI-40021, ITSI-37891	ds_sources is not getting updated when the aliases get updated
2025-05-01	ITSI-39580	Episodes views json getting corrupted and too large
2025-04-11	ITSI-39628	Itoa_admin/sc_admin users are unable to run fix or start new precheck from ITSI upgrade readiness page in v4.20
2025-04-09	ITSI-39629	Episode Grouping stops when Event IQ is enabled
2025-04-03	ITSI-39405	Unable to save Episode using save as option in ITSI 4.20.0
2025-04-01	ITSI-39387	Periodic Backfill for Same Events after 4.20 Upgrade
2025-03-26	ITSI-39470	NEAP config page save puts the config page in unsaved state when time based action rules are configured.
2025-03-26	ITSI-39406	Episode Review result list display does always not match the last filter.
2025-03-24	ITSI-39488	ITSI Episode review activity tab Activity : "open in search". drilldown search uses"alltime"
2025-03-16	ITSI-37950	500 Internal Server Error appears in ITSI due to python libraries versions conflicts with other apps.
2025-02-27	ITSI-39146	Pagination in the Comments tab should not be displayed on the side