Fixed issues in Splunk IT Service Intelligence

This version of IT Service Intelligence was released on February 27, 2025 and includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Adaptive Thresholding

Date resolved	Issue number	Description
2024-09-18	ITSI-37270	Use Recommended Thresholding Configuration cannot use all backfilled events
2024-06-26	ITSI-35070	On few KPIs using adaptive threshold, the results from the scheduled overnight run seem very different from the preview adaptive threshold results

Notable Events

Date resolved	Issue number	Description
2024-09-17	ITSI-37188	ITSI does not check to see if ServiceNow Incident exists before attempting to close it
2024-07-19	ITSI-36713	Rules engine not backfilling events when the RE is restarted
2024-07-09	ITSI-36397	Actions are not performed if the event is breaking the episode based on the timebased criteria and grouping into a new group.
2024-06-25	ITSI-36103, ITSI-36215	NEAP action rules triggers false alert emails even though the conditions are not satisfied

Notable Event Aggregation Policies

Date resolved	Issue number	Description
2024-09-17	ITSI-37188	ITSI does not check to see if ServiceNow Incident exists before attempting to close it
2024-07-19	ITSI-36713	Rules engine not backfilling events when the RE is restarted
2024-07-09	ITSI-36397	Actions are not performed if the event is breaking the episode based on the timebased criteria and grouping into a new group.
2024-06-25	ITSI-36103, ITSI-36215	NEAP action rules triggers false alert emails even though the conditions are not satisfied

Glass Table

Date resolved	Issue number	Description
2024-12-12	ITSI-37082, ITSI-37083	Duplicate search job running while opening/reloading glass table, causing slowness.

KPI Search Calculation

Date resolved	Issue number	Description
2024-06-21	ITSI-35981	Time based threshold policies are not working for the entities.

Performance

Date resolved	Issue number	Description
2024-08-14	ITSI-36787, ITSI-31548	App SA-ITSI-AT-Recommendations and SA-ITSI-DriftDetection failing Python3 readiness check

Service Analyzer

Date resolved	Issue number	Description
2025-01-16	ITSI-38565	Service analyzer page shows error modals for some searches automatically cancelled after 65 seconds.
2025-01-15	ITSI-38711	Dispatch search jobs with 'itsi' as app param rather than 'search' default value
2025-01-07	ITSI-38647	Add service analyzer search timeout value to itsi_service_analyzer.conf file.
2024-07-17	ITSI-35809	Could not retrieve health scores for the service tiles.

Predictive Analytics

Date resolved	Issue number	Description
2025-01-15	ITSI-38715	Predictive analysis Dashboard's cause analysis tab is not showing R2 results

Uncategorized issues

Date resolved	Issue number	Description
2025-01-08	ITSI-38545	Upgrade Readiness Dashboard - failing to fix "Incorrect service linked to entity" and "Dependent services missing"
2024-12-06	ITSI-37977	The list of saved episodes fails to load, and displays a kvstore memory limit error.
2024-12-05	ITSI-33715	Recommender returns same threshold value for different severity in case of difference in data in decimal points
2024-06-20	ITSI-36019	Discrepancy in time in the user_access_interface.log file
2024-06-12	ITSI-35922	events from source itsi_appserver.log are way longer than new increased TRUNCATE limit
2024-06-06	ITSI-35608	Getting new lines before and after every line of CSV when downloading it on windows instance
2024-06-05	ITSI-33278	Cannot create a correlation search with all special character