Splunk® App for Infrastructure

Administer Splunk App for Infrastructure

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Data collection is not working and entities are not displaying

The entities you have added are not displaying in the user interface, and it seems no data is being collected (Unix Data Collection). Why is this happening?

In some instances, it can take up to about five (5) minutes for initial entity discovery. Ensure that you have waited at least this amount of time before moving on to the next steps. If this is not the case, see the following information about what might be causing this issue.

1. What's going on

What's going on Details
collectd is not running, or has failed with errors Splunk App for Infrastructure uses collectd to provide data collection and sending many common system performance metrics. The Splunk App for Infrastructure installation script does most of the work for setting up and sending data, but not all systems are alike. If you are having trouble getting data in, the following Investigation steps will help you identify the Possible root causes of this issue.

2. Investigation steps

Investigate the issue using these steps
1. Use your terminal to ssh into the server in question.
2. Run a status check to ensure collectd is running.
3. Check the collectd status.
  • Debian/Ubuntu/Redhat/Centos: service collectd status
4. If there are no immediate status errors, check the log files:
  • Debian/Ubuntu: /etc/collectd/collectd.log
  • Redhat/Centos: /etc/collectd.log

3. Possible causes

Possible cause Reasons for the issue, or suggestions to resolve the issue
Missing or wrong dependencies Missing libcurl dependency. Installation script failed to install the libcurl dependency.
User does not have root privileges The installation was not run by a user with root privileges.
Unable to resolve hostname You have set the FQDNLookup option, but you cannot resolve your hostname to a fully qualified domain name. You need to fix the network configuration, as follows:

1. Go to collectd.conf, which is in the same directory as your collectd.log file.

2. Open the file with a text editor.

3. Uncomment FQDNLookup true

4. Change to FQDNLookup false

5. Restart collectd

  • Debian/Ubuntu/Redhat/Centos: service collectd restart
Agent data is blocked by a firewall The collectd daemon transmits metric data over HTTP. Your network must allow each host to send data to the receiving instance (where Splunk App for Infrastructure is installed) on port 8088.


If using a firewall, ensure the following ports are exposed via the firewall on the Splunk App for Infrastructure server. Use TCP incoming/outgoing for all ports.

  • 8088 port to receive metric data from the agent
  • 9997 port to receive log data from the universal forwarder
  • 8000 port to access the Splunk App for Infrastructure user interface
  • 8089 port to access Splunk App for Infrastructure REST API (advanced use cases only)
Last modified on 04 January, 2019
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This documentation applies to the following versions of Splunk® App for Infrastructure: 1.2.0, 1.2.1, 1.2.2, 1.2.3


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