Splunk® Secure Gateway

Administer Splunk Secure Gateway

Splunk Secure Gateway is a default enabled application that's included in Splunk Cloud version 8.1.2103 and Splunk Enterprise version 8.1.0 and higher. An admin must agree to the opt-in notice before using Splunk Secure Gateway. See Get started with Splunk Secure Gateway to get started.

Troubleshoot SAML Authentication with the Connected Experiences apps

If you're encountering issues with Security Assertion Markup Language (SAML) for your Connected Experiences apps, see the following troubleshooting tips.

Use the SAML troubleshooting dashboard

In Splunk Secure Gateway version 3.4.25 and higher, you can use the SAML Troubleshooting dashboard to make sure your JSON Web Token (JWT) integration is configured properly and view various setup checks and error logs.

Unable to register device

If you receive an error message when attempting to register your device, see the following possible causes and workarounds. The error codes appear in Splunk Mobile for Android but do not appear in Splunk Mobile for iOS. Use the same troubleshooting steps for Splunk Mobile for iOS if you encounter a registration error.

Error Code Possible cause Workaround
MOB-DEV-310 There's a network connection error. Make sure you have a network connection, check if you need to be connected to a VPN, and make sure the Splunk platform instance that you're connecting to is active.
MOB-SSG-400 There's an issue with Splunk Secure Gateway or Spacebridge. Troubleshoot Splunk Secure Gateway. See Troubleshoot Splunk Secure Gateway connection issues and Troubleshoot Splunk Secure Gateway performance issues.
MOB-SSG-404 The authentication code has expired. If you selected Register with Code, the authentication code expires in 15 minutes. Enter the refreshed authentication code.
MOB-SSG-409 Device name already exists. Enter a different device name.
MOB-SSG-422 Splunk Secure Gateway is unable to generate a token for the device with SAML authentication. Make sure you've configured SAML authentication correctly. See Set up SAML authentication for Splunk Secure Gateway.
MOB-SSG-500 There's an internal Spacebridge error. Contact your Splunk admin.
MOB-SSG-503 There's an internal Spacebridge error. Contact your Splunk admin.
Last modified on 06 April, 2023
How devices authenticate to your Splunk platform with SAML authentication   About MDM and in-app registration

This documentation applies to the following versions of Splunk® Secure Gateway: 3.4.251, 3.5.15 Cloud only

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