Splunk® Supported Add-ons

Splunk Add-on for ServiceNow

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Use workflow actions for the Splunk Add-on for ServiceNow

The Splunk Add-on for ServiceNow includes workflow actions that allow you to access incidents, events, change records, alerts, and knowledge base articles in ServiceNow directly from your Splunk search results.

Workflow action Scope Usage
Open ServiceNow Alert Any event returned by a Splunk search that has sourcetype=snow:em_event and contains the field alert with any non-null value. The workflow action opens the alert in ServiceNow in a new tab in your browser.
Open ServiceNow Change Record Any event returned by a Splunk search that has sourcetype=snow:change_request. The workflow action opens the change request in ServiceNow in a new tab in your browser.
Open ServiceNow Event Any event returned by a Splunk search that has sourcetype=snow:em_event. The workflow action opens the event in ServiceNow in a new tab in your browser.
Open ServiceNow Incident Any event returned by a Splunk search that has sourcetype=snow:incident. The workflow action opens the incident in ServiceNow in a new tab in your browser.
Open ServiceNow Knowledge Any event returned by a Splunk search that has any ServiceNow source type (sourcetype=snow*) and contains the field error. The workflow action opens a new tab in your browser to run a search in your ServiceNow Knowledge Base for the text of the error in your selected event.
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Lookups for the Splunk Add-on for ServiceNow

This documentation applies to the following versions of Splunk® Supported Add-ons: released


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