About the Content Pack for Third-party APM

The Content Pack for Third-Party Application Performance Monitoring (APM) enables IT Service Intelligence (ITSI) users or IT Essentials Work users to visualize and investigate the health of applications that use third-party APM tools. The Content Pack for Third-party APM normalizes data from AppDynamics, Dynatrace, and New Relic, so you can manage your applications in one place.

The content pack includes services, KPIs, glass tables, and vendor-specific dashboards that utilize industry-standard metrics like the Application Performance Index (Apdex) score, availability, response time, throughput, and error rates. The content pack calculates health scores for each of your applications, and provides consistent and proactive monitoring, regardless of the APM tool.

Content pack features

The content pack provides a robust collection of features for you to manage your applications. Review the following sections for further information about these features.

Dashboards

The content pack includes 14 dashboards that were migrated from the Splunk App for AppDynamics, the DynaTrace App for Splunk, and the Splunk App for New Relic. The content pack enables you to easily access all of these dashboards in one place.

Entity search

In the installation instructions for the content pack, you can copy the entity search to import your third-party APM entities when you are ready. See, Install and configure the Content Pack for Third-party APM.

Entity type

The content pack includes a custom APM entity type that associates all APM entities with each other. You can use this association to visualize and troubleshoot APM entities.

Glass tables

The content pack includes three glass tables that you can use to monitor application performance at a high level.

Services and KPIs

The content pack includes 12 services with 33 KPIs configured with industry best-practice metrics. For a full list of services, see the KPI reference for the Content Pack for Third-party APM.

Service analyzer

The content pack includes a preconfigured service analyzer view called Service Analyzer - APM, which provides a visual representation of your application services and the dependencies between them. You can use this custom view to see the KPIs associated with a service.

Vital metrics

The APM entity type contains a set of vital metrics which describe the overall performance of APM entities, including things like the Apdex score, response time, requests per minute, and error rates. You can view these metrics on the Entity Health page and drill down further into individual APM entities.

ITSI and ITE Work support

The content in Content Pack for Third-party APM is supported in both ITSI and ITE Work. The features available in IT Essentials Work are a subset of the full feature set available in the content pack for ITSI.

Object	ITSI	ITE Work
Dashboards	14	14
Entity types	1	1
Glass tables	3	0
KPIs	33	0
KPI base searches	8	0
Services	12	0
Service analyzer dashboards	1	0
Service templates	2	0
Vital metrics	6	6

Installation

The Splunk App for Content Packs contains the Content Pack for Third-party APM. The content pack is automatically available once you install the Splunk App for Content Packs.

For installation instructions, see Install the Splunk App for Content Packs in the Splunk App for Content Packs manual.

Deployment requirements

Use the following table to ensure you are running the correct version of the Content Pack for Third-party APM, ITSI, IT Essentials Work, the Splunk App for Content Packs, and the add-ons for AppDynamics, Dyna Trace, or New Relic:

Content Pack for Third-party APM version	ITSI version	IT Essentials Work version	Splunk App for Content Packs version	Vendor-specific Splunk Add-on versions
1.0.1	4.9.4 or 4.11.0 or higher	4.9.4 or 4.11.0 or higher	1.4.0	Splunk Add-on for AppDynamics v1.8.1 Splunk Add-on for AppDynamics v1.9.0 DynaTrace Add-on for Splunk v1.2.2 Splunk Add-on for New Relic v2.2.0
1.0.0	4.9.0 or higher	4.9.0 or higher	1.3.0	Splunk Add-on for AppDynamics v1.8.1 DynaTrace Add-on for Splunk v1.2.2 Splunk Add-on for New Relic v2.2.0

Additional resources

• For ITSI deployment planning guidelines, see Plan your ITSI deployment in the Install and Upgrade Manual.
• For ITSI version compatibility with Splunk Enterprise versions, see the Splunk products version compatibility matrix.