Splunk® IT Service Intelligence

Release Notes

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Fixed issues in Splunk IT Service Intelligence

This release includes fixes for the following issues. Issues are listed in all relevant sections, so some issues might appear more than once.

Adaptive Thresholding

Date resolved Issue number Description
2022-03-30 ITSI-21921 Preview for aggregate thresholds takes a long time to load

Notable Events

Date resolved Issue number Description
2022-03-30 ITSI-20978 ServiceNow bidirectional integration resets the episode title, status, severity, and owner.
2022-02-17 ITSI-20343 Impacted Services and KPIs do not appear in Episode Review when using Teams functionality
2022-02-10 ITSI-21232 Event not grouped when break_group_flag is set to false
2022-02-02 ITSI-21269 The grouping of Bidirectional Ticketing events sets the episode KV store state to faulty values

Notable Event Aggregation Policies

Date resolved Issue number Description
2022-03-30 ITSI-20978 ServiceNow bidirectional integration resets the episode title, status, severity, and owner.
2022-02-17 ITSI-20343 Impacted Services and KPIs do not appear in Episode Review when using Teams functionality
2022-02-10 ITSI-21232 Event not grouped when break_group_flag is set to false
2022-02-02 ITSI-21269 The grouping of Bidirectional Ticketing events sets the episode KV store state to faulty values

Glass Table

Date resolved Issue number Description
2022-03-24 ITSI-22390 4.9.2 to 4.10.0: UI: Failed to execute operation: Bulk upgrade classic glass tables.
2022-02-10 ITSI-17853, ITSI-21957 Changing a KPI widget from a single value visualization to a single value radial visualization causes the KPI ID to appear instead of the alert value.
2022-02-03 ITSI-19899 Service Swapping on Glass Tables doesn't refresh the panels
2022-02-02 ITSI-21358 "Edit Permission" in Glass tables is not working when glass table is created using "create glass table" button

Maintenance Window

Date resolved Issue number Description
2022-04-05 ITSI-21001 Duplicate Maintenance Window created by Splunk

Service Analyzer

Date resolved Issue number Description
2022-05-03 ITSI-17182 Service Analyzer hangs (grayed out) for a long time after web browser tab losing focus

Predictive Analytics

Date resolved Issue number Description
2022-01-28 ITSI-21173 Failed to run the model: "Cleanup Models For Predictive Analytics"

Uncategorized issues

Date resolved Issue number Description
2022-06-07 ITSI-21781 Content Pack packaging does not include the field rotation in glass table definitions after repackaging the Content Pack
2022-04-05 ITSI-22493, ITSI-22861 Incorrect calculation for CPU utilization for Unix and Linux Add-On, *nix and Windows entity-types
2022-03-29 ITSI-21361 Bad regex in the ITSI Log Messages deduplicated panel of the ITSI health dashboard
2022-03-10 ITSI-22347 ITSI migration HTTP 500 - Sort operation used more than the maximum X bytes of RAM
2022-02-28 ITSI-22056 Incorrect URL encoding when navigating in Entity Overview
2022-02-23 ITSI-21526 Endpoint for closing and breaking an episode does not show a warning when all the fields are not provided in payload
Last modified on 05 August, 2022
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.13.0


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