Splunk® IT Service Intelligence

Release Notes

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Known issues in Splunk IT Service Intelligence

IT Service Intelligence (ITSI) version 4.13.0 has the following known issues and workarounds.

Notable Events

Date filed Issue number Description
2022-06-07 ITSI-24488 Rules engine search fails to start after upgrade to ITSI 4.13.0

Workaround:
Move the jackson-core-2.10.0.jar and jackson-annotations-2.10.0.jar to the .bkup folder under $SPLUNK_HOME/etc/apps/SA-ITOA/lib/java/event_management/libs directory.
2022-05-21 ITSI-24325 Error Message states, "One or more peers are down. Indexer cluster status may not be healthy" since ITSI upgrade

KPI Base Searches

Date filed Issue number Description
2022-07-18 ITSI-25037 'Add Metric' option not working for metric type search in KPI Base search creation
2022-05-24 ITSI-24346 KPI Reports Incorrect Values due to Auto-Generated Entity Filtering Logic

Workaround:
Removing the "extra" search_type= comparator before executing the KPI search again with the (edited) auto-generated entity filter returns expected results.

Without doing so, not all expected fields and rows are always present

KPI Search Calculation

Date filed Issue number Description
2022-05-24 ITSI-24346 KPI Reports Incorrect Values due to Auto-Generated Entity Filtering Logic

Workaround:
Removing the "extra" search_type= comparator before executing the KPI search again with the (edited) auto-generated entity filter returns expected results.

Without doing so, not all expected fields and rows are always present

2022-04-21 ITSI-23110 When summary index has huge data KPI edit workflow takes a long time from Step-1 to Step-2.

Maintenance Window

Date filed Issue number Description
2022-02-17 ITSI-22148 Unauthorized user can access maintenance window detail view for an existing maintenance window

Uncategorized issues

Date filed Issue number Description
2022-08-09 ITSI-25749 Vital metrics data doesn't populate when there are more than 100 entities in ITSI 4.11.5
2022-07-13 ITSI-24979 In Alerts and Episodes, users can view and access all saved episode review pages in 'Show Alternate Views' collapsible panel and can also delete any view of other users that is private
2022-05-03 ITSI-23408 Expiring ITSI licenses don't revert ITSI to ITE-W when the Splunk license is expired
2022-05-02 ITSI-23325 Upgrade Readiness Dashboard can take over a minute to load.

Workaround:
To find the results of the most recent precheck, use this search with the time range set to 24 hours (or the interval of the precheck job if it has been customized):

{noformat}index=_internal source=*itsi_migration_utility.log sourcetype=itsi_internal_log transaction_id {noformat}

The search results should show the results of 14 prechecks and the object ids of any objects that fail any of the prechecks.

2021-09-01 ITSI-18709 ITSI redirects to suite_redirect 500 Internal Server Error - because of python library isolation between apps

Workaround:
#Identify all the splunklib directories within the splunk apps directory using command find . -name 'splunklib' | xargs -r ls -lah.
  1. For each directory listed in step 1, check if file six.py is present.
  1. Copy the six.py from an existing splunklib directory into all the missing directories.
  1. Clean the cached files using find . -name "*.pyc" -delete
  1. Reload the ITE Work app.

All ITSI Modules

Publication date Issue number Description
2017-03-21 ITOA-7585 When you bulk add services and an error caused by the racing condition occurs, the incorrect message "itsi_module does not exist" is displayed.
2017-03-07 MOD-979 KPIs do not have consistent backfill settings across all modules.
2017-01-17 MOD-452 The Analyze KPI button on the Service Details page is broken.
2017-01-17 MOD-402 The Export to PDF option does not work in the drilldown to a module.
2017-01-17 MOD-296 The extendable tab XML generator REST endpoint is located in DA-ITSI-OS instead of in common components where it can be used by all modules.
2017-01-17 MOD-591 ITSI displays a misleading error message when a KPI template contains a field that cannot be resolved.
2017-01-17 MOD-498 There is no upper limit to the number of characters a KPI title or description can contain. Long strings can negatively affect performance.
2017-01-17 MOD-309 The Gruntfile.js included in ITSI modules uses double quotes instead of single quotes, which does not conform to the standard for all JavaScript files.
2017-04-17 MOD-2002 When you drilldown from the Events tab, an "Invalid earliest_time" error occurs.


Workaround:
Disable drilldown from the Events tab.

2017-01-17 MOD-439 Some modules do not have descriptions for saved searches.

Application Server Module

Publication date Issue number Description
2017-01-27 MOD-492 If you reuse the same panel within a dashboard, the duplicate panel does not display any event data.

Cloud Services Module

There are no known issues for this release.

Database Module

Publication date Issue number Description
2017-01-17 MOD-586 When a lookup is not configured for TA-Microsoft-SqlServer, ITSI displays a misleading error message on the server drilldown page.

End User Experience Module

There are no known issues for this release.

Load Balancer Module

Publication date Issue number Description
2017-01-27 MOD-492 If you reuse the same panel within a dashboard, the duplicate panel does not display any event data.

Operating System Module

Publication date Issue number Description
2017-04-13 MOD-555 The Storage Free Space % base search runs every minute while the Linux df command runs every 5 minutes. This causes data gaps.
2017-04-10 MOD-1964 Windows data for memory free space is collected at different intervals than the Memory Free % KPI.
2017-01-17 MOD-1398 Line, stack, and area charts do not display a metric gap when no metrics are available during a time period.

Storage Module

There are no known issues for this release.

Virtualization Module

There are no known issues for this release.

Web Server Module

Publication date Issue number Description
2017-03-17 MOD-320 Some KPI ad hoc searches transform data with the stats command and do not retain time fields. The KPIs do not render anything and do not show thresholding details.
2017-03-17 MOD-538 When you add a new tab with panels and refresh the page, the page breaks.
Last modified on 12 August, 2022
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This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.13.0


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