New features in Splunk IT Service Intelligence

This version has these new and changed features.

Data Integrations

New feature or enhancement	Description
Content Authorship	Create, package, download, and install custom content packs using content pack authorship. Package Splunk and ITSI knowledge objects in content packs and share your custom solutions to other deployments. For more information, see Overview of creating custom content packs in ITSI.

New feature or enhancement	Description
Run automatic fixes in ITSI Upgrade Readiness dashboard	You can now run automatic fixes to address the upgrade issues that are surfaced on the Upgrade Readiness dashboard, enabling you to successfully upgrade to the latest ITSI version. For more information, see Use the ITSI Upgrade Readiness dashboard.

New feature or enhancement	Description
Filter episodes by ticket number on Episode Review	You can now filter episodes associated with a specific ticket number in Episode Review. To filter by a ticket number, select the Add Filter dropdown on the Episode Review page and select the Tickets option. For more information, see Accelerate triage with filters and sorting.

New feature or enhancement	Description
ITSI support for federated search	As of version 4.16.0, ITSI supports the Splunk Federated search transparent mode option. In order to configure transparent mode, see About standard and transparent mode. You also need to complete the workaround steps from ITSI-26097 in Known issues in Splunk IT Service Intelligence to enable ITSI support for federated search.