Splunk® IT Service Intelligence

Service Insights Manual

Overview of the glass table editor in ITSI

Create a glass table to visualize and monitor the interrelationships and dependencies across your IT and business services. You can use glass tables to create dynamic contextual views of your IT topology or business processes and monitor them in real time. You can add metrics like KPIs, ad hoc searches, and service health scores that update in real time against a background that you design. Glass tables show real-time data generated by KPIs and services.

A benefit of the glass table editor is that you can directly edit the source definition. The editor has four main components:

Component Description
Data sources Defines the data that powers each visualization
Visualizations Charts, graphs, shapes, icons, and images.
Layout Canvas size, background color or image, and the positioning of visualizations on the canvas.
Inputs Dropdown menus and text input menus.

Create a new glass table

  1. Click Glass Tables from the ITSI main menu.
  2. Click Create Glass Table
  3. Provide a title and optional description. Don't include any special characters in the title.
  4. Click Create.
  5. Click Edit on the glass table to start editing framework.

You can also install the Content Pack for Example Glass Tables to get preconfigured glass tables directly into your ITSI environment. For more information, see About the Content Pack for Example Glass Tables.

Glass table storage

Glass table content is stored in the KV store. The glass table definitions are stored in the itsi_pages collection. Files added to glass tables, such as images, are stored in the sa-itoa_files collection. Visualizations, images, and other items that you add to a glass table are all stored in this collection.

Keyboard shortcuts

The following table lists the keyboard shortcuts you can use in the glass table editor.

Function Mac shortcut Windows shortcut
Undo a change Command + Z Ctrl + Z
Redo a change Command + Shift + Z Ctrl + Y
Duplicate an object Select the object and press Command + D Select an object and press Ctrl + C, then press Ctrl + V to paste it.
Select an object Press Tab until the correct visualization is highlighted. Press Return to select it. Press Tab until the correct visualization is highlighted. Press Enter to select it.
Select multiple objects Hold Command and use arrow keys to highlight multiple visualizations. Press Return to select them. Hold Ctrl and use arrow keys to highlight multiple visualizations. Press Enter to select them.
Cancel object selection Esc Esc
Change the size of an object Select one or more visualizations and hold the Option key while using the arrow keys to change the size. Select one or more visualizations and hold the Alt key while using the arrow keys to change the size.
Move an object 1 pixel Select an object and hold down Shift while using the arrow keys to move. Select an object and hold down Shift while using the arrow keys to move.
Move an object 10 pixels at once Select an object and use the arrow keys to move it 10 pixels in the desired direction. Select an object and use the arrow keys to move it 10 pixels in the desired direction.
Copy an object Command + C Ctrl + C
Paste an object Command + V Ctrl + V
Delete an object Select an object and press Delete. Select an object and press Delete.
Last modified on 28 April, 2023
Scenario: Use ITSI Predictive Analytics   Configure the layout of glass tables in ITSI

This documentation applies to the following versions of Splunk® IT Service Intelligence: 4.11.0, 4.11.1, 4.11.2, 4.11.3, 4.11.4, 4.11.5, 4.11.6, 4.12.0 Cloud only, 4.12.1 Cloud only, 4.12.2 Cloud only, 4.13.0, 4.13.1, 4.13.2, 4.13.3, 4.14.0 Cloud only, 4.14.1 Cloud only, 4.14.2 Cloud only, 4.15.0, 4.15.1, 4.15.2, 4.15.3, 4.16.0 Cloud only, 4.17.0, 4.17.1, 4.18.0, 4.18.1, 4.19.0, 4.19.1


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