Install the Splunk Add-on for Salesforce

1. Get the Splunk Add-on for Salesforce by downloading it from Splunkbase or browsing to it using the app browser within Splunk Web.
2. Determine where and how to install this add-on in your deployment, using the tables on this page.
3. Perform any prerequisite steps before installing, if required and specified in the tables below.
4. Complete your installation.

If you need step-by-step instructions on how to install an add-on in your specific deployment environment, see the installation walkthroughs section at the bottom of this page.

Distributed deployments

Use the tables below to determine where and how to install this add-on in a distributed deployment of Splunk Enterprise or any deployment for which you are using forwarders to get your data in. Depending on your environment, your preferences, and the requirements of the add-on, you may need to install the add-on in multiple places.

Where to install this add-on

Unless otherwise noted, all supported add-ons can be safely installed to all tiers of a distributed Splunk platform deployment. See Where to install Splunk add-ons in the Splunk Add-ons manual for more information.

This table provides a reference for installing this specific add-on to a distributed deployment of Splunk Enterprise.

Splunk instance type	Supported	Required	Actions required / Comments
Search Heads	Yes	Yes	Install this add-on to all search heads where Salesforce knowledge management is required. Splunk recommends that you turn add-on visibility off on your search heads to prevent data duplication errors that can result from running inputs on your search heads instead of (or in addition to) on your data collection node.
Indexers	Yes	No	Not required, because the parsing operations occur on the heavy forwarders.
Heavy Forwarders	Yes	Yes	This add-on supports only heavy forwarders or Splunk Cloud Inputs Data Manager (IDM) for data collection.
Splunk Cloud Inputs Data Manager (IDM)	Yes	Yes, for Splunk Cloud users.	This add-on supports only heavy forwarders or Splunk Cloud Inputs Data Manager (IDM) for data collection.
Universal Forwarders	No	No	This add-on supports only heavy forwarders for data collection.

Distributed deployment feature compatibility

This table describes the compatibility of this add-on with Splunk distributed deployment features.

Distributed deployment feature	Supported	Actions required
Search Head Clusters	Yes	Disable add-on visibility on search heads. You can install this add-on on a search head cluster for all search-time functionality, but configure inputs on forwarders to avoid duplicate data collection. Before installing this add-on to a cluster, make the following changes to the add-on package: 1. Remove the inputs.conf file.
Indexer Clusters	Yes	Before installing this add-on to a cluster, make the following changes to the add-on package: 1. Remove the inputs.conf file. 2. Remove the inputs.conf.specfile.
Deployment Server	No	Supported for deploying unconfigured add-ons only. Using a deployment server to deploy the configured add-on to multiple forwarders acting as data collectors causes duplication of data. The add-on uses the credential vault to secure your credentials, and this credential management solution is incompatible with the deployment server.

Installation walkthroughs

The Splunk Add-Ons manual includes an Installing add-ons guide that helps you successfully install any Splunk-supported add-on to your Splunk platform.

For a walkthrough of the installation procedure, follow the link that matches your deployment scenario:

• Single-instance Splunk Enterprise
• Distributed Splunk Enterprise
• Splunk Cloud