Field Mapping between SOAP and REST Services

Due to the difference in behavior for SOAP and REST services in BMC Remedy, the field names for some of the fields differ. Below are the mappings associated with create commands, update commands and alert actions.

For Create commands

SOAP Field Name	Corresponding REST Field Name
Action	z1D_Action
Assigned_Group_Shift_Name	Assigned Group Shift Name
Assigned_Group	Assigned Group
Assigned_Support_Company	Assigned Support Company
Assigned_Support_Organization	Assigned Support Organization
Assignee	Assignee
Categorization_Tier_1	Categorization Tier 1
Categorization_Tier_2	Categorization Tier 2
Categorization_Tier_3	Categorization Tier 3
CI_Name	CI Name
Closure_Manufacturer	Closure Manufacturer
Closure_Product_Category_Tier1	Closure Product Category Tier1
Closure_Product_Category_Tier2	Closure Product Category Tier2
Closure_Product_Category_Tier3	Closure Product Category Tier3
Closure_Product_Model_Version	Closure Product Model/Version
Closure_Product_Name	Closure Product Name
Corporate_ID	Corporate ID
Create_Request	Flag_Create_Request
Customer_Company	Contact_Company
Department	Department
Direct_Contact_First_Name	Direct Contact First Name
Direct_Contact_Last_Name	Direct Contact Last Name
Direct_Contact_Middle_Initial	Direct Contact Middle Initial
First_Name	First_Name
HPD_CI_FormName	HPD_CI_FormName
HPD_CI_ReconID	HPD_CI_ReconID
HPD_CI	HPD_CI
Impact	Impact
Last_Name	Last_Name
Login_ID	Login_ID
Lookup_Keyword	Lookup Keyword
Manufacturer	Manufacturer
Middle_Initial	Middle Initial
Notes	Detailed_Decription
Product_Categorization_Tier_1	Product Categorization Tier 1
Product_Categorization_Tier_2	Product Categorization Tier 2
Product_Categorization_Tier_3	Product Categorization Tier 3
Product_Model_Version	Product Model/Version
Product_Name	Product Name
Reported_Source	Reported Source
Resolution_Category_Tier_1	Resolution Category Tier 1
Resolution_Category_Tier_2	Resolution Category Tier 2
Resolution_Category_Tier_3	Resolution Category Tier 3
Resolution	Resolution
Service_Type	Service_Type
ServiceCI_ReconID	ServiceCI_ReconID
ServiceCI	ServiceCI
Status_Reason	Status_Reason
Status	Status
Summary	Description
TemplateID	TemplateID
Urgency	Urgency
Work_Info_Date	z1D_ActivityDate_tab
Work_Info_Locked	z1D_Secure_Log
Work_Info_Notes	z1D_Details
Work_Info_Source	z1D_CommunicationSource
Work_Info_Summary	z1D_WorklogDetails
Work_Info_Type	z1D_Activity_Type
Work_Info_View_Access	z1D_View_Access
WorkInfoAttachment1Data	z2AF_Act_Attachment_1
WorkInfoAttachment1Name	z2AF_Act_Attachment_1
WorkInfoAttachment1OrigSize	z2AF_Act_Attachment_1

For Update commands

SOAP Field Name	Corresponding REST Field Name
Action	z1D Action
Categorization_Tier_1	Categorization Tier 1
Categorization_Tier_2	Categorization Tier 2
Categorization_Tier_3	Categorization Tier 3
Closure_Manufacturer	Closure Manufacturer
Closure_Product_Category_Tier1	Closure Product Category Tier1
Closure_Product_Category_Tier2	Closure Product Category Tier2
Closure_Product_Category_Tier3	Closure Product Category Tier3
Closure_Product_Model_Version	Closure Product Model/Version
Closure_Product_Name	Closure Product Name
Company	Company
HPD_CI_FormName	HPD_CI_FormName
HPD_CI_ReconID	HPD_CI_ReconID
HPD_CI	HPD_CI
Impact	Impact
Manufacturer	Manufacturer
Notes	Detailed Decription
Product_Categorization_Tier_1	Product Categorization Tier 1
Product_Categorization_Tier_2	Product Categorization Tier 2
Product_Categorization_Tier_3	Product Categorization Tier 3
Product_Model_Version	Product Model/Version
Product_Name	Product Name
Reported_Source	Reported Source
Resolution_Category_Tier_2	Resolution Category Tier 2
Resolution_Category_Tier_3	Resolution Category Tier 3
Resolution_Category	Resolution Category
Resolution_Method	Resolution Method
Resolution	Resolution
Service_Type	Service Type
ServiceCI_ReconID	ServiceCI_ReconID
ServiceCI	ServiceCI
Status_Reason	Status_Reason
Status	Status
Summary	Description
Urgency	Urgency
Work_Info_Date	z1D_ActivityDate_tab
Work_Info_Locked	z1D_Secure_Log
Work_Info_Notes	z1D_Details
Work_Info_Source	z1D_CommunicationSource
Work_Info_Summary	z1D_WorklogDetails
Work_Info_Type	z1D_Activity_Type
Work_Info_View_Access	z1D_View_Access
WorkInfoAttachment1Data	z2AF_Act_Attachment_1
WorkInfoAttachment1Name	z2AF_Act_Attachment_1
WorkInfoAttachment1OrigSize	z2AF_Act_Attachment_1
z1D_CI_FormName	z1D_CI_FormName

For REST Alert Action

SOAP Field Name	Corresponding REST Field Name
Action	z1D_Action
Assigned_Suport_Company	Assigned Support Company
Assigned_Suport_Group	Assigned Group
Assigned_Suport_Organization	Assigned Support Organization
Assignee	Assignee
bOrphanedRoot	bOrphanedRoot
Categorization_Tier1	Categorization Tier 1
Categorization_Tier2	Categorization Tier 2
Categorization_Tier3	Categorization Tier 3
cell_name	cell_name
CI_Name	CI Name
Closure_Manufacturer	Closure Manufacturer
Closure_Product_Category_Tier1	Closure Product Category Tier1
Closure_Product_Category_Tier2	Closure Product Category Tier2
Closure_Product_Category_Tier3	Closure Product Category Tier3
Closure_Product_Name	Closure Product Name
Company	Contact_Company
Component_ID	Component_ID
Component_SubStatus	Component_Status
Created_By	Created_By
EventArrivedAtServer	EventArrivedAtServer
EventClearedAt	EventClearedAt
EventData	Eventdata
EventDetectedAt	EventDetectedAt
EventMOM	EventMOM
EventPriority	EventPriority
EventSeverity	EventSeverity
EventSource	EventSource
EventStatus	EventStatus
EventURL1	EventURL1
EventURL2	EventURL2
Flag_Create_Request	Flag_Create_Request
HPD_CI_ReconID	HPD_CI_ReconID
HPD_CI	HPD_CI
Impact_OR_Root	Impact_OR_Root
Impact	Impact
Incident_For	z1D_IncidentFor
Incident_Number	Incident Number
Incident_Status_Reason	Status_Reason
Incident_Status	Incident_Status
Incident_Type	Service_Type
IncidentTemplateID	TemplateID
isSubStatusEnabled	isSubStatusEnabled
Manufacturer	Manufacturer
mc_ueid	mc_ueid
Notes	Detailed_Decription
OutboundIdentifier	OutboundIdentifier
PersonInstanceID	Person Instance ID
policy_name	policy_name
policy_type	policy_type
Product_Category_Tier1	Product Categorization Tier 1
Product_Category_Tier2	Product Categorization Tier 2
Product_Category_Tier3	Product Categorization Tier 3
Product_Model_Version	Product Model/Version
Product_Name	Product Name
prop_destination	prop_destination
ReconciliationIdentity	ReconciliationIdentity
Reported_Source	Reported Source
Resolution	Resolution
root_component_id_list	z1D_ComponentList
ServiceCI_ReconID	ServiceCI_ReconID
ServiceCI	ServiceCI
Status_Event	Status_Event
Summary	Summary
Temp_Value1	z1D_WSTemp01
Temp_Value10	z1D_WSTemp10
Temp_Value2	z1D_WSTemp02
Temp_Value3	z1D_WSTemp03
Temp_Value4	z1D_WSTemp04
Temp_Value5	z1D_WSTemp05
Temp_Value6	z1D_WSTemp06
Temp_Value7	z1D_WSTemp07
Temp_Value8	z1D_WSTemp08
Temp_Value9	z1D_WSTemp09
TimeOfEvent	TimeOfEvent
TMP_Status	status_incident
TMP_StatusReason	status_reason2
Urgency	Urgency
use_case	use_case
Work_Info_Details	z1D_WorklogDetails
Work_Info_SecureLog	z1D_Secure_Log
Work_Info_Source	z1D_CommunicationSource
Work_Info_Type	z1D_Activity_Type
Work_Info_ViewAccess	z1D_View_Access