Overview of the commands available with the Splunk Add-on for BMC Remedy

The Splunk Add-on for BMC Remedy lets Splunk users use custom generating search commands and custom streaming search commands to create new incidents in your Remedy system and update the incidents you have created from the Splunk platform.

To use custom search commands, you must be a Splunk administrator with the admin_all_objects capability.

For information about Splunk commands, see Types of commands in the Search Manual.

Command Usage

The following table describes the available commands with a usage summary. Follow the links in each row for detailed information and examples.

Command	Method	Usage	Number of resulting incidents
remedyincidentcreate	SOAP	Create single Remedy incidents from the Splunk search interface.	1
remedyincidentupdate	SOAP	Update single Remedy incidents from the Splunk search interface (for incidents previously created from the Splunk platform).	1
remedyincidentcreaterest	REST	Create single Remedy incidents from the Splunk search interface.	1
remedyincidentupdaterest	REST	Update single Remedy incidents from the Splunk search interface (for incidents previously created from the Splunk platform).	1
remedyincidentcreatestream	SOAP	Create single or multiple Remedy incidents from saved searches or the Splunk search interface.	1 or more
remedyincidentupdatestream	SOAP	Update single or multiple Remedy incidents from saved searches or the Splunk search interface.	1 or more
remedyincidentcreatestreamrest	REST	Create single or multiple Remedy incidents from saved searches or the Splunk search interface.	1 or more
remedyincidentupdatestreamrest	REST	Update single or multiple Remedy incidents from saved searches or the Splunk search interface.	1 or more

Prerequisites

Before you can use these commands, you must set up the add-on as described in Set up the Splunk Add-on for BMC Remedy and you must update the required fields in the remedy_fields.conf file to match the required fields in your Remedy installation.

Required arguments for creating incidents

The fields listed in the [create_incident] stanza of remedy_fields.conf are the required arguments for using the commands for creating incidents.

By default, the following arguments are required for incident creation:

• First_Name
• Last_Name
• Impact
• Status
• Summary
• Urgency

The fields listed in the [create_incident_rest] stanza of remedy_fields.conf are the required arguments for using the commands for creating incidents.

By default, the following arguments are required for incident creation:

• First_Name
• Last_Name
• Impact
• Status
• Description
• Urgency

These may be different for your Remedy installation.

Required arguments for updating incidents

The fields listed in the [update_incident] stanza of remedy_fields.conf are the required arguments for using the commands for updating incidents.

By default, the following arguments are required for updating an incident:

• Incident_Number
• Status
• Summary

The fields listed in the [update_incident_rest] stanza of remedy_fields.conf are the required arguments for using the commands for updating incidents.

By default, the following arguments are required for updating an incident:

• Incident Number
• Status
• Description

These may be different for your Remedy installation.