Migration Guide from SOAP to REST

As the REST configuration provides data collection support and all existing functionality using new REST custom commands and alert actions, Splunk best practice is to migrate existing custom commands and alert actions from SOAP to REST.

Users need to configure a new REST Account on the REST Account Page, using the steps mentioned in the Set up the add-on.

Below are the list of new custom commands which can be used in place of existing commands:

Existing SOAP Command	New REST Command
remedyincidentcreate	remedyincidentcreaterest
remedyincidentcreatestream	remedyincidentcreatestreamrest
remedyincidentupdate	remedyincidentupdaterest
remedyincidentupdatestream	remedyincidentupdatestreamrest

Details regarding each custom command can be found on Commands Page.

Below are the details of of the new alert action which can be used in place of existing alert actions:

Existing SOAP Alert Action	New REST Alert Action
Remedy Incident Integration	Remedy Incident Integration using REST API
remedy_incident	remedy_incident_rest

Details regarding the new alert action can be found on Use Custom Alert Actions.

Below are the details of the new endpoint which can be used in place of the existing endpoint:

Existing SOAP Endpoint URL	New REST Endpoint URL
/remedy_incident	/remedy_incident_rest

Details regarding the new endpoint can be found on Get_Incident_Details_using_a_Correlation-ID.