Release history for the Splunk Add-on for BMC Remedy
Latest release
The latest version of the Splunk Add-on for BMC Remedy is version 5.6.0. Please see Release notes for the Splunk Add-on for BMC Remedy for the release notes of this latest version.
Version 5.5.0
Version 5.5.0 of the Splunk Add-on for BMC Remedy was released on March 19, 2024.
About this release
Version 5.5.0 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 9.0.x, 9.1x, 9.2.x |
| CIM | 5.3.1 |
| Platforms | Platform independent |
| Vendor Products | Remedy versions 9.1, 20.02 and Helix versions 19.02, 20.02, 20.08, 21.3.04, and 22.1.00
|
New features
Version 5.5.0 of the Splunk Add-on for BMC Remedy has the following new features:
- Performance enhancement to reduce time taken to create/update incidents using the custom commands
remedyincidentcreatestreamrestandremedyincidentupdatestreamrest. - Added support for the latest CIM version 5.3.1.
Fixed issues
Version 5.5.0 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
Known issues
Version 5.5.0 of the Splunk Add-on for BMC Remedy has the following known issues. If no known issues display below, there are no known issues.
Third-party software attributions
Some of the components included in this add-on are licensed under free or open source licenses. We wish to thank the contributors to those projects.
A complete listing of third-party software information for this add-on is available as a PDF file for download:
Splunk Add-on for BMC Remedy third-party software credits.
Version 5.4.1
Version 5.4.1 of the Splunk Add-on for BMC Remedy was released on December 21, 2023.
About this release
Version 5.4.1 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 9.0.x, 9.1x |
| CIM | 5.1.1 |
| Platforms | Platform independent |
| Vendor Products | Remedy versions 9.1, 20.02 and Helix versions 19.02, 20.02, 20.08, 21.3.04, and 22.1.00
|
New features
Version 5.4.1 of the Splunk Add-on for BMC Remedy has the following new features:
Fixed the security vulnerabilities found in the urllib3 library by upgrading its version from 1.26.15 to 1.26.18
Fixed issues
Version 5.4.1 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
Known issues
Version 5.4.1 of the Splunk Add-on for BMC Remedy has the following known issues. If no known issues display below, there are no known issues.
Third-party software attributions
Some of the components included in this add-on are licensed under free or open source licenses. We wish to thank the contributors to those projects.
A complete listing of third-party software information for this add-on is available as a PDF file for download:
Splunk Add-on for BMC Remedy third-party software credits.
Version 5.4.0
Version 5.4.0 of the Splunk Add-on for BMC Remedy was released on Sep 26, 2023.
About this release
Version 5.4.0 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 8.2.x, 9.0.x, 9.1x |
| CIM | 5.1.1 |
| Platforms | Platform independent |
| Vendor Products | Remedy versions 9.1, 20.02 and Helix versions 19.02, 20.02, 20.08, 21.3.04, and 22.1.00
|
New features
Version 5.4.0 of the Splunk Add-on for BMC Remedy has the following new features.
- Support for the new Remedy form, Incident WorkLog as part of inputs for data collection.
- Support for the new Remedy form, Audit Log as part of inputs for data collection.
- Support for the new Remedy form, Audit Log as part of inputs for data collection.
- Support for the Smart IT URL, to facilitate the creation of Smart IT URL links for incidents as response to:
- Rest Custom Commands -
remedyincidentcreaterest,remedyincidentupdaterest,remedyincidentcreatestreamrestandremedyincidentupdatestreamrest - TA rest endpoint - remedy_incident_rest under incident_url_list field.
- Rest Custom Commands -
Fixed issues
Version 5.4.0 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
Known issues
Version 5.4.0 of the Splunk Add-on for BMC Remedy has the following known issues. If no known issues display below, there are no known issues.
Third-party software attributions
Some of the components included in this add-on are licensed under free or open source licenses. We wish to thank the contributors to those projects.
A complete listing of third-party software information for this add-on is available as a PDF file for download:
Splunk Add-on for BMC Remedy third-party software credits.
Version 5.3.0
Version 5.3.0 of the Splunk Add-on for BMC Remedy was released on May 24, 2023.
About this release
Version 5.3.0 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 8.2.x, 9.0.x |
| CIM | 5.1.1 |
| Platforms | Platform independent |
| Vendor Products | Remedy versions 9.1, 20.02 and Helix versions 19.02, 20.02, 20.08, 21.3.04, and 22.1.00
|
New features
Version 5.3.0 of the Splunk Add-on for BMC Remedy has the following new features.
- Support for BMC Helix 22.1.00
- Migrated file-based checkpoint to KV store-based checkpoint for enhanced reliability and performance.
Fixed issues
Version 5.3.0 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
Known issues
Version 5.3.0 of the Splunk Add-on for BMC Remedy has the following known issues. If no known issues display below, there are no known issues.
Third-party software attributions
Some of the components included in this add-on are licensed under free or open source licenses. We wish to thank the contributors to those projects.
A complete listing of third-party software information for this add-on is available as a PDF file for download:
Splunk Add-on for BMC Remedy third-party software credits.
Version 5.2.1
Version 5.2.1 of the Splunk Add-on for BMC Remedy was released on March 1, 2023.
About this release
Version 5.2.1 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 8.1.x, 8.2.x, 9.0.0 |
| CIM | 5.0.1 |
| Platforms | Platform independent |
| Vendor Products | Remedy versions 9.1, 20.02 and Helix versions 19.02, 20.02 and 20.08 and 21.3.04
|
New features
Version 5.2.1 of the Splunk Add-on for BMC Remedy has the following new features.
- Upgraded the certifi library to version 2022.12.7
- Fixed a security vulnerability found in the certifi library
Fixed issues
Version 5.2.1 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
Known issues
Version 5.2.1 of the Splunk Add-on for BMC Remedy has the following known issues. If no known issues display below, there are no known issues.
Third-party software attributions
Some of the components included in this add-on are licensed under free or open source licenses. We wish to thank the contributors to those projects.
A complete listing of third-party software information for this add-on is available as a PDF file for download:
Splunk Add-on for BMC Remedy third-party software credits.
Version 5.2.0
Version 5.2.0 of the Splunk Add-on for BMC Remedy was released on July 1, 2022.
About this release
Version 5.2.0 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 8.0.x, 8.1.x, 8.2.x, 9.0.0 |
| CIM | 5.0.1 |
| Platforms | Platform independent |
| Vendor Products | Remedy versions 9.1, 20.02 and Helix versions 19.02, 20.02 and 20.08 and 21.3.04
|
New features
Version 5.2.0 of the Splunk Add-on for BMC Remedy has the following new features.
- Support for BMC Helix 21.3.04
- Support for CIM 5.0.1
- Support for the
ca_certs_pathparameter for REST accounts to specify the path of self signed certificates for Remedy servers. - Fixed the dirty shutdowns of Splunk or the host machine to avoid data loss or data duplication.
- Provided write access to the
sc_adminrole for the Splunk Cloud users. - Removed support for pre-built panels.
Fixed issues
Version 5.2.0 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
| Date resolved | Issue number | Description |
|---|---|---|
| 2022-06-15 | ADDON-38889 | Default "ca_certs_path" in splunk_ta_remedy_settings.conf file does not exist on Noah SHC and Windows |
Known issues
Version 5.2.0 of the Splunk Add-on for BMC Remedy has the following known issues. If no known issues display below, there are no known issues.
Third-party software attributions
Some of the components included in this add-on are licensed under free or open source licenses. We wish to thank the contributors to those projects.
A complete listing of third-party software information for this add-on is available as a PDF file for download:
Splunk Add-on for BMC Remedy third-party software credits.
Version 5.1.2
Version 5.1.2 of the Splunk Add-on for BMC Remedy was released on July 19, 2021.
About this release
Version 5.1.2 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 8.0.x, 8.1.x, 8.2.x |
| CIM | 4.18.1 |
| Platforms | Platform independent |
| Vendor Products | Remedy versions 9.1, 20.02 and Helix versions 19.02, 20.02 and 20.08
|
New features
Version 5.1.2 of the Splunk Add-on for BMC Remedy has the following new features. If no features display below, there are no new features.
Fixed issues
Version 5.1.2 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
| Date resolved | Issue number | Description |
|---|---|---|
| 2022-06-15 | ADDON-38889 | Default "ca_certs_path" in splunk_ta_remedy_settings.conf file does not exist on Noah SHC and Windows |
| 2021-07-28 | ADDON-39178, ADDON-39059 | Inputs more than 30 aren't shown in the UI |
Known issues
Version 5.1.2 of the Splunk Add-on for BMC Remedy has the following known issues. If no known issues display below, there are no known issues.
Third-party software attributions
Some of the components included in this add-on are licensed under free or open source licenses. We wish to thank the contributors to those projects.
A complete listing of third-party software information for this add-on is available as a PDF file for download:
Splunk Add-on for BMC Remedy third-party software credits.
Version 5.1.1
Version 5.1.1 of the Splunk Add-on for BMC Remedy was released on June 30, 2021.
About this release
Version 5.1.1 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 8.0.x, 8.1.x, 8.2.x |
| CIM | 4.19 |
| Platforms | Platform independent |
| Vendor Products | Remedy versions 9.1, 20.02 and Helix versions 19.02, 20.02
|
New features
Version 5.1.1 of the Splunk Add-on for BMC Remedy has the following new features.
- Fast and intuitive UI with an improved look and feel.
- Fixed critical security issue by removing jquery2.
- Removed python2 support. Splunk only supports python3 for future releases.
- Added Remedy Incident URL in the response from the REST Custom Commands.
Fixed issues
Version 5.1.1 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
Known issues
Version 5.1.1 of the Splunk Add-on for BMC Remedy has the following known issues.
| Date filed | Issue number | Description |
|---|---|---|
| 2021-07-12 | ADDON-39178, ADDON-39059 | Inputs more than 30 aren't shown in the UI |
Third-party software attributions
Some of the components included in this add-on are licensed under free or open source licenses. We wish to thank the contributors to those projects.
A complete listing of third-party software information for this add-on is available as a PDF file for download:
Splunk Add-on for BMC Remedy third-party software credits.
Version 5.0.1
Version 5.0.1 of the Splunk Add-on for BMC Remedy was released on May 4, 2021.
About this release
Version 5.0.1 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 7.3.x, 8.0.x, 8.1.x |
| CIM | 4.19 |
| Platforms | Platform independent |
| Vendor Products | Remedy 9.1, 20.02, Helix 19.02
|
New features
Version 5.0.1 of the Splunk Add-on for BMC Remedy has the following new features.
- Support for Incident Data Collection from Remedy.
- Added new sourcetype of
remedy:incident - CIM Mapping of remedy:incident sourcetype with the Ticket Management Data Model.
- Added new REST account tab in the configuration page to configure multiple remedy REST accounts.
- Support for new Custom Commands, Alert Actions and endpoint using REST accounts.
- Support for auto-generated unique correlation IDs if left empty in Alert Actions.
Fixed issues
Version 5.0.1 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
Known issues
Version 5.0.1 of the Splunk Add-on for BMC Remedy has the following known issues.
| Date filed | Issue number | Description |
|---|---|---|
| 2021-06-30 | ADDON-38889 | Default "ca_certs_path" in splunk_ta_remedy_settings.conf file does not exist on Noah SHC and Windows |
Third-party software attributions
Version 5.0.1 of the Splunk Add-on for BMC Remedy incorporates the following third-party software or libraries.
- jQuery
- configparser
- Select2
- jQueryUI
- Moment.JS
- jqtree
- Bootstrap
- Underscore.js
- Backbone.validation
- jQuery.resize
- LowPro
- LoDash
- sax.js
- Highcharts
- intro.js
- httplib2
- Future
- six.py
- suds
- suds_py3
- configparser
- future
- six
- requests
- dateutil
Version 4.0.0
Version 4.0.0 of the Splunk Add-on for BMC Remedy was released on January 28, 2021.
About this release
Version 4.0.0 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 7.1.x, 7.2.x, 7.3.x, 8.0.x, 8.1.x |
| CIM | 4.18 |
| Platforms | Platform independent |
| Vendor Products | Remedy 9.1, 20.02, Helix 19.02
|
New features
Version 4.0.0 of the Splunk Add-on for BMC Remedy has the following new features.
- Support for BMC Remedy 20.02. (On-Prem)
- Support for BMC Helix 19.02.
- Support for Custom Fields in Custom Commands and Alert Actions.
- Server Authentication on Configuration Page - Server details are now saved In conf files only after validation from Remedy.
- Updated WSDL URLs from protected to public in SOAP Services for Custom Commands.
Fixed issues
Version 4.0.0 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
Known issues
Version 4.0.0 of the Splunk Add-on for BMC Remedy has the following known issues.
Third-party software attributions
Version 4.0.0 of the Splunk Add-on for BMC Remedy incorporates the following third-party software or libraries.
- jQuery
- configparser
- Select2
- jQueryUI
- Moment.JS
- jqtree
- Bootstrap
- Underscore.js
- Backbone.validation
- jQuery.resize
- LowPro
- LoDash
- sax.js
- Highcharts
- intro.js
- httplib2
- Future
- six.py
- suds
- suds_py3
- configparser
- future
- six
- requests
Version 3.0.1
Version 3.0.1 of the Splunk Add-on for BMC Remedy was released on June 30, 2020.
About this release
Version 3.0.1 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 7.1.x, 7.2.x, 7.3.x, 8.0.x |
| CIM | 4.5 or later |
| Platforms | Platform independent |
| Vendor Products | Remedy 9.1
|
New features
Version 3.0.1 of the Splunk Add-on for BMC Remedy has the following new features.
- Enhanced python library structure
- Generated incident URI as full qualified URL
Fixed issues
Version 3.0.1 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
| Date resolved | Issue number | Description |
|---|---|---|
| 2020-07-10 | ADDON-26828 | Addons unable to load UI or collect data on Splunk 8.0.4, 8.0.2004 and Splunk 8.0.5 |
Known issues
Version 3.0.1 of the Splunk Add-on for BMC Remedy has the following known issues.
| Date filed | Issue number | Description |
|---|---|---|
| 2016-09-09 | ADDON-11242 | Mod alert, not able to attache/remove/modify configuration item once created. |
| 2016-09-01 | ADDON-11136 | Mod alert, fields do not support special character like Chinese |
| 2016-08-29 | ADDON-11059 | Not able to update incident via mod alert once it is resolved. |
Third-party software attributions
Version 3.0.1 of the Splunk Add-on for BMC Remedy incorporates the following third-party software or libraries.
Version 3.0.0
Version 3.0.0 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 6.3 or later |
| CIM | 4.5 or later |
| Platforms | Platform independent |
| Vendor Products | Remedy 9.1
|
New features
Version 3.0.0 of the Splunk Add-on for BMC Remedy has the following new features.
- Support for Python3
Fixed issues
Version 3.0.0 of the Splunk Add-on for BMC Remedy contains the following fixed issues.
| Date resolved | Issue number | Description |
|---|---|---|
| 2020-01-09 | ADDON-22227 | Splunk Add-on For BMC Remedy - Custom Alert Action error. |
Known issues
Version 3.0.0 of the Splunk Add-on for BMC Remedy has the following known issues.
| Date filed | Issue number | Description |
|---|---|---|
| 2020-05-26 | ADDON-26828 | Addons unable to load UI or collect data on Splunk 8.0.4, 8.0.2004 and Splunk 8.0.5 Workaround: As a manual workaround, the "import html" statement on Line 16 of splunk/lib/python3.7/site-packages/splunk/util.py file could be commented out, which does not require Splunk restart to take affect. |
| 2016-09-09 | ADDON-11242 | Mod alert, not able to attache/remove/modify configuration item once created. |
| 2016-09-01 | ADDON-11136 | Mod alert, fields do not support special character like Chinese |
Third-party software attributions
Version 3.0.0 of the Splunk Add-on for BMC Remedy incorporates the following third-party software or libraries.
Version 2.0.0
Version 2.0.0 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 6.3 or later |
| CIM | 4.5 |
| Platforms | Platform independent |
| Vendor Products | Remedy 9.1
|
New features
Version 2.0.0 of the Splunk Add-on for BMC Remedy has the following new features.
- Support for BMC Remedy 9.1.
- New setup UI with simplified configurations
- Integration of Splunk alerts with Remedy incident creation and update
- Query of indicents by correlation_id through the REST API
Fixed issues
Version 2.0.0 of the Splunk Add-on for BMC Remedy contains no fixed issues.
Known issues
Version 2.0.0 of the Splunk Add-on for BMC Remedy has the following known issues.
| Date filed | Defect number | Description |
|---|---|---|
| 2016-01-13 | ADDON-7451 | In search head clusters, the remedy_fields.conf file does not get synced to other search head members. Workaround: manually update the remedy_fields.conf file on each search head in the cluster separately.
|
| 2015-11-23 | ADDON-6632 | If the Remedy ITSM web service definition changes, you need to perform the add-on setup again in order to update the WSDL URLs. |
| 2016-09-02 | ADDON-11136 | The Splunk Add-on for BMC Remedy currently supports the English character set only. Characters in other languages such as Chinese are not supported. |
| 2016-08-30 | ADDON-11059 | Triggered alerts cannot update resolved incidents. |
| 2016-09-09 | ADDON-11242 | After creating an incident, triggered alerts cannot update or remove the configuration item tied to the incident. |
| 2016-09-08 | ADDON-11086 ADDON-11100 ADDON-11099 |
If you upgrade from version 1.0.0 to 2.0.0, you must re-configure the add-on using the new setup UI. The server information configured in version 1.0.0 is not retained. |
Third-party software attributions
Version 2.0.0 of the Splunk Add-on for BMC Remedy incorporates the following third-party software or libraries.
Version 1.0.0
Version 1.0.0 of the Splunk Add-on for BMC Remedy is compatible with the following software, CIM versions, and platforms.
| Splunk software versions | 6.3 or later |
| CIM | n/a |
| Platforms | Platform independent |
| Vendor Products | ITSM8, BMC Remedy Action Request System version 7.6.04 SP2, BMC Remedy Developer Studio version 8.0.00 (java 1.6) |
New features
Version 1.0.0 of the Splunk Add-on for BMC Remedy has the following new features.
| Date | Issue number | Description |
| 2015-09-08 | ADDON-5392 | Create a new add-on for BMC Remedy that lets Splunk users create and update incidents in Remedy systems. |
Known issues
Version 1.0.0 of the Splunk Add-on for BMC Remedy has the following known issues.
| Date filed | Defect number | Description |
|---|---|---|
| 2016-01-13 | ADDON-7451 | In search head clusters, the remedy_fields.conf file does not get synced to other search head members. Workaround: manually update the remedy_fields.conf file on each search head in the cluster separately.
|
| 2015-11-17 | ADDON-6465 | Changing the log level setting does not change the logging level in splunk_ta_remedy_setup.log. It only affects the splunk_ta_remedy_ticket.log. |
| 2015-11-23 | ADDON-6632 | If the Remedy ITSM web service definition changes, you need to perform the add-on setup again in order to update the WSDL URLs. |
| 2014-10-06 | SPL-91709 | Timeout errors can occur when trying to save the setup page on Windows systems when using Splunk platform version 6.3 or earlier. |
Third-party software attributions
Version 1.0.0 of the Splunk Add-on for BMC Remedy incorporates the following third-party software or libraries.
| Release notes for the Splunk Add-on for BMC Remedy | Hardware and software requirements for the Splunk Add-on for BMC Remedy |
This documentation applies to the following versions of Splunk® Supported Add-ons: released, released
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