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Send alert notifications to PagerDuty using Splunk Observability Cloud 🔗

You can configure Splunk Observability Cloud to automatically send alert notifications to PagerDuty when a detector alert condition is met and when the alert clears.

To send Observability Cloud alert notifications to PagerDuty, complete the following configuration tasks:

Step 1: Create an Observability Cloud integration in PagerDuty 🔗

For information about how to create an integration in PagerDuty, see PagerDuty Integration Guide.

Copy the Integration Key value for use in Step 2: Create a PagerDuty integration in Observability Cloud.

Step 2: Create a PagerDuty integration in Observability Cloud 🔗

You must be an Observability Cloud administrator to perform this task.

To create a PagerDuty integration in Observability Cloud:

  1. In the Observability Cloud navigation menu, select Data Setup.

  2. In the CATEGORIES menu, select Notification Services.

  3. Click the PagerDuty tile.

  4. Click New Integration to display the configuration options.

  5. By default, the name of the integration is PagerDuty. Splunk recommends that you give your integration a unique and descriptive name. For information about the downstream use of this name, see About naming your integrations.

  6. In the API Key field, enter the integration key you copied from PagerDuty in Step 1: Create an Observability Cloud integration in PagerDuty.

  7. Click Save.

  8. If Observability Cloud is able to validate the PagerDuty API key, a Validated! success message displays. If an error displays instead, make sure that the API key you entered match the value displayed in PagerDuty in Step 1: Create an Observability Cloud integration in PagerDuty.

Step 3: Add a PagerDuty integration as a detector alert recipient in Observability Cloud 🔗

To add a PagerDuty integration as a detector alert recipient in Observability Cloud:

  1. Create or edit a detector that you want to configure to send alert notifications using your PagerDuty integration.

    For more information about working with detectors, see Create detectors to trigger alerts and Subscribe to alerts using the Detector menu.

  2. In the Alert recipients step, click Add Recipient.

  3. Select PagerDuty and then select the name of the PagerDuty integration you want to use to send alert notifications. This is the integration name you created in Step 2: Create a PagerDuty integration in Observability Cloud.

  4. Activate and save the detector.

Observability Cloud will send an alert notification to PagerDuty to create an incident when an alert is triggered by the detector. It will also send an alert notification to clear the incident when the alert clears.