Install the Splunk Add-on for BMC Remedy

1. Download the Splunk Add-on for BMC Remedy from https://splunkbase.splunk.com/app/3087 . You can also browse to it using the app browser within Splunk Web.
2. Determine where and how to install this add-on in your deployment, using the tables on this page.
3. Perform any prerequisite steps before installing, if required and specified in the tables below.
4. Complete your installation.

If you need step-by-step instructions on how to install an add-on in your specific deployment environment, see the installation walkthroughs section at the bottom of this page for links to installation instructions specific to a single-instance deployment, distributed deployment, or Splunk Cloud.

Distributed deployments

Use the tables below to determine where and how to install this add-on in a distributed deployment of Splunk Enterprise, or any deployment for which you are using forwarders to get your data in. Depending on your environment, your preferences, and the requirements of the add-on, you might need to install the add-on in multiple places.

Where to install this add-on

Unless otherwise noted, all supported add-ons can be safely installed to all tiers of a distributed Splunk platform deployment. See Where to install Splunk add-ons in Splunk Add-ons for more information.

This table provides a reference for installing this specific add-on to a distributed deployment of Splunk Enterprise.

Splunk instance type	Supported	Required	Comments
Search Heads	Yes	Yes	Install the add-on and perform the add-on setup on all search heads to configure your Remedy credentials.
Indexers	Yes	No	Not required, because the parsing operations occur only on the heavy forwarders.
Heavy Forwarders	Yes	Yes	This add-on only supports heavy forwarders for data collection.
Universal Forwarders	No	No	This add-on only supports heavy forwarders for data collection.

Distributed deployment feature compatibility

This table describes the compatibility of the add-on with Splunk distributed deployment features.

Distributed deployment feature	Supported	Comments
Search Head Clusters	Yes	Search head clusters are supported if you use Splunk platform version 6.3.0 or later. This add-on must be configured on a search head deployer and then pushed on search head clusters. Add the inputs.conf.spec file in the $SPLUNK_HOME/etc/apps/Splunk_TA_remedy/README folder of the add-on package.
Indexer Clusters	Yes	Before installing this add-on to a cluster, ensure you remove the inputs.conf file in the add-on package.
Deployment Server	No	Supported for deploying an unconfigured add-on only. If you use a deployment server to deploy the configured add-on to multiple forwarders acting as data collectors, you will create duplicated data. The add-on uses the credential vault to secure your credentials, and this credential management solution is incompatible with the deployment server.

Installation walkthroughs

The Splunk Add-Ons manual includes an Installing add-ons guide to help you install any Splunk-supported add-on to your Splunk platform.

For a walkthrough of the installation procedure, click the link that matches your deployment scenario:

• Single-instance Splunk Enterprise
• Distributed Splunk Enterprise
• Splunk Cloud