Docs » Manage alerts » Use your own conference bridges

Use your own conference bridges πŸ”—

Requirements πŸ”—

This feature is for Enterprise customers.

The conference bridge feature allows teams to add their conference bridge information to an incident in Splunk On-Call. This mobilizes your team when it matters most. You can use your preferred web conferencing provider for faster incident response.

Adding Pre-Set Conference Bridge Information πŸ”—

Under Settings, then Conference Bridges, users with either Global or Alert Admin permissions can select β€œadd conference bridge” to add a conference bridge that will be saved and can be retrieved when adding responders and a conference bridge from the War Room. You may add up to 25 pre-set conference bridges.

You can add up to 25 conference bridges.

Selecting a Pre-Set Conference Bridge πŸ”—

From the War Room, pre-set conference bridge information may be added so additional responders can rally to an incident.

Note, you will not be able to select pre-set conference bridges from the incident pane.

Creating an Ad-Hoc Conference Bridge πŸ”—

Add conference bridge information from a manual incident or when adding responders to an existing incident.

Add bridge information to a manual incident.

Mobile or Web display

This is available in both the mobile and web UI:

Mobile or web view. Mobile or web view.

From the War Room, when you’ve successfully added your pre-set conference bridge, the conference bridge name will be displayed on the incident overview pane.

The conference bridge name displays.

Notification Updates πŸ”—

SMS πŸ”—

After acknowledging an SMS notification, Splunk On-Call will either send your conference bridge URL, the primary phone number, or the deep link URL to an incident as part of the acknowledgment receipt.

The conference bridge name is sent using SMS.

Push Notification πŸ”—

After acknowledging a push notification, a user can select acknowledge and join a conference call.

The conference bridge name sent using push notification.

Email πŸ”—

Splunk On-Call sends the incident deep link URL from a Splunk On-Call email notification. This will open the mobile app if the mobile app is downloaded on the user’s device, or open the incident pane when the mobile app is not available.

This page was last updated on Jul 02, 2024.