Global support

Global support

noun

A Splunk Support service level that ensures 24/7 support for critical issues. Global support provides customers with a dedicated resource to manage their account and to review their deployment every quarter.

Customers require an Enterprise support or Global support contract to upgrade a Splunk server with a license for Splunk Enterprise to a new major version of Splunk Enterprise.

For more information

From Splunk.com:

• Support: Community, Enterprise, and Global Support Programs
• Support Programs (comparisons)