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Send alert notifications to xMatters using Splunk Observability Cloud 🔗

You can configure Splunk Observability Cloud to automatically send alert notifications to xMatters when a detector alert condition is met and when the alert clears.

To send Observability Cloud alert notifications to xMatters, complete the following configuration tasks:

Step 1: Create an Observability Cloud integration in xMatters 🔗

For information about how to create an Observability Cloud integration in xMatters, you can search “Splunk Infrastructure Monitoring” on xMatters website.

Step 2: Create an xMatters integration in Observability Cloud 🔗

You must be an Observability Cloud administrator to perform this task.

To create an xMatters integration in Observability Cloud:

  1. In the Observability Cloud navigation menu, select Data Setup.

  2. In the CATEGORIES menu, select Notification Services.

  3. Click the xMatters tile.

  4. Click New Integration to display the configuration options.

  5. Enter a name for the integration. Give your integration a unique and descriptive name. For information about the downstream use of this name, see About naming your integrations.

  6. In the URL field, enter the URL you copied from xMatters in Step 1: Create an Observability Cloud integration in xMatters.

  7. Click Save.

  8. If Observability Cloud is able to validate the xMatters URL, a Validated! success message displays. If an error displays instead, make sure that the URL you entered matches the URL displayed in xMatters in Step 1: Create an Observability Cloud integration in xMatters.

Step 3: Add an xMatters integration as a detector alert recipient in Observability Cloud 🔗

To add an xMatters integration as a detector alert recipient in Observability Cloud:

  1. Create or edit a detector that you want to configure to send alert notifications using your xMatters integration.

    For more information about working with detectors, see Create detectors to trigger alerts and Subscribe to alerts using the Detector menu.

  2. In the Alert recipients step, click Add Recipient.

  3. Select xMatters and then select the name of the xMatters integration you want to use to send alert notifications. This is the integration name you created in Step 2: Create an xMatters integration in Observability Cloud.

  4. Activate and save the detector.

Observability Cloud will send an alert notification to xMatters when an alert is triggered by the detector and when the alert clears.