Enterprise support

noun

a Splunk Support service level that provides direct access to our Customer Support Team and the ability for customers to manage their cases online. Splunk's official Documentation, the Community Wiki, the Forums and IRC channel (#splunk) are available to anyone for answers to basic technical questions.

Customers require an Enterprise or Global support contract to upgrade a Splunk server with a license for Splunk Enterprise to a new major version of Splunk.


For more information

From Splunk.com:

configuration

configuration file

event processing

character set encoding

segmentation

segment

timestamping

timestamp, timezone offset

default field extraction

host, source, source type, punct


archiving

retention time