Global support

noun

a Splunk Support service level that ensures 24x7x365 support for critical issues. Global support provides the customer with a dedicated resource to manage their account and to review their deployment every quarter.

Customers require an Enterprise or Global support contract to upgrade a Splunk server with license for Splunk Enterprise to a new major version of Splunk.


For more information

From Splunk.com:

configuration

configuration file

event processing

character set encoding

segmentation

segment

timestamping

timestamp, timezone offset

default field extraction

host, source, source type, punct


archiving

retention time