Onboarding milestones 🔗
Splunk On-Call is a powerful tool that allows teams to maintain a culture of high availability without slowing down the innovation process. Implementation of a new tool can be difficult; here are some key milestones to hit before going live with Splunk On-Call that will ensure your company is set up for success.
Planning milestones 🔗
Create a rough draft of your desired Splunk On-Call workflow in a spreadsheet. For example, who are the administrators, what tools are most important, who are action takers, what will your on-call schedules look like, and so on.
Set an Onboarding Timeline. For example:
User milestones 🔗
The user milestones include the following:
Invite users.
- Determine user roles and permissions:
Determine your Global, Alert, and Team admins.
- Share the admin training guides:
- Set Primary Paging policies:
Implement user training with the Get started as a user.
Team milestones 🔗
Team milestones include the following:
Create Teams and assign Team Admins.
Create On-Call schedules, including: - Rotations and shifts - Schedule examples
Implementation of Team Workflows, including: - Create escalation policies. - Tips and tricks for multiple escalation policies.
Integration milestones 🔗
Integration milestones include the following:
Determine necessary integrations.
Create Splunk On-Call routing keys. Routing Key Best Practice
Configure integrations. Splunk On-Call Integration Guides
Test integrations and trigger test incidents. Maintenance Mode
Go Live milestones 🔗
Go Live milestones include the following:
Ensure all Splunk On-Call users have completed their User Trainings.
Internal & External Resources made available, including: - Create internal documentation for Splunk On-Call - Familiarize all Splunk On-Call users with the Splunk On-Call resources
Go Live!