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Onboarding milestones 🔗

Splunk On-Call is a powerful tool that allows teams to maintain a culture of high availability without slowing down the innovation process. Implementation of a new tool can be difficult; here are some key milestones to hit before going live with Splunk On-Call that will ensure your company is set up for success.

Planning milestones 🔗

  1. Create a rough draft of your desired Splunk On-Call workflow in a spreadsheet. For example, who are the administrators, what tools are most important, who are action takers, what will your on-call schedules look like, and so on.

  2. Set an Onboarding Timeline. For example:

Create a week-by-week implementation timeline.

User milestones 🔗

The user milestones include the following:

  1. Invite users.

  2. Determine user roles and permissions:
  3. Set Primary Paging policies:

  4. Implement user training with the Get started as a user.

Team milestones 🔗

Team milestones include the following:

  1. Create Teams and assign Team Admins.

  2. Create On-Call schedules, including: - Rotations and shifts - Schedule examples

  3. Implementation of Team Workflows, including: - Create escalation policies. - Tips and tricks for multiple escalation policies.

Integration milestones 🔗

Integration milestones include the following:

  1. Determine necessary integrations.

  2. Create Splunk On-Call routing keys. Routing Key Best Practice

  3. Configure integrations. Splunk On-Call Integration Guides

  4. Test integrations and trigger test incidents. Maintenance Mode

Go Live milestones 🔗

Go Live milestones include the following:

  1. Ensure all Splunk On-Call users have completed their User Trainings.

  2. Internal & External Resources made available, including: - Create internal documentation for Splunk On-Call - Familiarize all Splunk On-Call users with the Splunk On-Call resources

  3. Go Live!

This page was last updated on 2024年04月29日.