Docs » Use cases: Troubleshoot errors and monitor application performance using Splunk APM » Troubleshoot an edge case by searching for a specific trace

Troubleshoot an edge case by searching for a specific trace 🔗

Kai, the site reliability engineer at Buttercup Games, receives a ticket from a customer getting an “Invalid request” error when redeeming a coupon on the Buttercup Games website. Kai looks at the Splunk APM Overview dashboard, seeing that all services have a minimal level of error rate. Kai clicks Traces to enter the trace view powered by full-fidelity tracing to locate the specific trace corresponding to the ticket.

Kai selects the customer.id index tag under the Tags dropdown and enters the customer ID on the ticket. With the tag, Kai finds the exact trace where the error occurred. Kai selects Trace ID to examine the trace’s service, tags, and process in the Waterfall view. Kai also checks the Span Performance to understand the performance of all spans within the trace.

Kai has global data links configured based on the tags to redirect to other tools in Splunk Observability Cloud. Going back to the Waterfall view, Kai clicks a tag with a data link to navigate to a relevant dashboard to further troubleshoot and resolve the issue for the customer.

Learn more

For more information about creating global data links, see Link APM properties to relevant resources.